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Heidi Jiang

For the past fifteen years I have accompanied many private groups to most places of China and also some other southeast Asian countries which makes me understand the first information traveler needs and concerns.
So, with the experience I get to know how to work with different travelers, coordinate their requests and scheme out the most suitable tour in the end.
For leisure time I like travelling, reading and cooking which makes my life very colorful.

What places and activities do you specialize in?

"China is my home country, so everything China! Sightseeing, culture visit, some adventure tour, such as biking ,hiking and even we can arrange cooking at the local family.
From the north to the south there are historical sites, Chinese traditional architecture, ethnic groups culture and natural sight-seeing. I can do tailor-made schedule by combinating all of them for our travelers.
"

How did you get involved in travel?

"My favorite subject was geography and English when I studied in the senior middle school. So, my major is tourism English in college.
Working as a local and national English tour guide I have accompanied the travelers to many places. During the trip, I show them the wonderful natural sightseeing and share with them the local rich culture. At the same time when I travel around I found myself rise up very quickly. My knowledge and vision become wider and wider. I really enjoy sharing, traveling and enjoying my growing.so I am still here now.
"

Please share a unique travel experience you will never forget.

"Seven years ago, I went to Philippine with my friends which is my first aboard travel.

We love the warm sunshine, the crystal sea water and the tropical food. Moreover, the most impressive is the warm-heartedness and sincerity of the local people

That was the third day when we took the motor bike back to the hotel. one of my friends found her mobile lost. At this time, the motor driver helped us to look for it with his own accord but we did not find it out on that night. On the next day morning, our hotel workers asked the local police office for help. Moreover, the driver also did not stop helping and he asked the local villagers to look for the mobile. Fortunately, the mobile was found finally by one of the local villagers. When he gave back the mobile he is so happy with honest smile and asked for nothing. Thank you very much and we really appreciate what you did for us.
"

Heidi is part of the following groups: China Travel Agents
Top itineraries and travel advice

Recent trip reviews for Heidi

She's on her game!!!! I'm planning for a retu...
China | Oct 14 - Oct 28, 2026

K
KEN F.
Chicago, IL | Reviewed on Nov 04, 2026
She's on her game!!!! I'm planning for a return trip 2027 to China. Read more

She's on her game!!!! I'm planning for a return trip 2027 to China.

Hotel Reviews
Beijing Novotel Peace Hotel
Bejing

In excellent neighborhood. Hi end location.

Location
Staff
Took care of anything l needed.
Cleanliness & Comfort
Spotless
Mercure Xi'an Downtown

Property has a wonderful breakfast buffet. Top Class food.

Authenticity & Character
High-end quality.
Location
Staff
Hampton by Hilton Zhangjiajie Seventy-two Wonder Towers
Zhangjiajie

Registration on 20th floor. Hard to find propertie is hard to figure out.

Authenticity & Character
That alone should tell you a lot!
Location
I had birthday while there, they left me a wonderful surprise.
Staff
Cleanliness & Comfort
They know how to take care of their customers. I'm coming bacnn̈
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Nov 04, 2026

Hi Ken,

Thanks so much for your feedback. I am happy that you had a great experience in China.

Looking forward to help your 2027 China trip😊
Best regards
Heidi

Our first trip to China
China | Oct 10 - Oct 19, 2026

Tallat
Tallat F.
West Lake Sammamish, WA | Reviewed on Oct 26, 2026
Our first trip to China was an unforgettable delight, exceeding every expectation. It felt as though we had discovered a travel secret too good not to share.
Heidi was responsive, flexible, and attentive to our wishes throughout the planning process. Scheduling conflicts and unexpected visa requirements ultimately reduced our travel party to just my sister and me, but what began as a scouting trip became a wonderful adventure.
Each city captivated us with its distinct history, culture, and...
Read more

Our first trip to China was an unforgettable delight, exceeding every expectation. It felt as though we had discovered a travel secret too good not to share.
Heidi was responsive, flexible, and attentive to our wishes throughout the planning process. Scheduling conflicts and unexpected visa requirements ultimately reduced our travel party to just my sister and me, but what began as a scouting trip became a wonderful adventure.
Each city captivated us with its distinct history, culture, and character. We encountered extraordinary kindness, and our Muslim dietary requirements were thoughtfully accommodated. Everywhere we went left us eager to return and explore more.
Our guides—George, Sue, Iris, and Ren—made the experience especially memorable. George’s relaxed manner and thoughtful perspectives brought Chinese history and contemporary life into focus. In Xi’an, Sue went above and beyond to make us feel at home, becoming more like family than a guide. Iris’s cheerful energy and thoughtful gifts made our visit to Chengdu and its delightful pandas even more special. Ren helped us experience Shanghai’s vibrant character despite our brief stay.
Transfers were seamless, the hotels offered excellent amenities, and we felt safe and well cared for throughout. Heidi quickly resolved the few unexpected hiccups along the way.
We returned deeply impressed and eager to visit again with our extended families to share the wonders of China.

Hotel Reviews
Regent Beijing

We loved our stay, everything was perfect including our daily breakfast, afternoon tea and evening dinner. Chef was extremely accommodating to our food preferences. Yina the concierge was the absolute best. In all my travels I have never had someone so knowledgeable about the exact street layout when giving instructions. She made sure we would reach at the right spot even if we could not read a single sign board. Regent is lucky to have her and all there fabulous staff.

Authenticity & Character
Location
Right next to the forbidden city
Staff
Cleanliness & Comfort
Upper House Chengdu
Chengdu

This was an architectural and design marvel. Loved seeing it in all the different lights of the day. Breakfast was great. Staff very helpful. Location perfect. We felt at home right away. We just wished the bathroom had a privacy door as sharing a room with my sister was awkward with its open layout.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Oct 28, 2026

Hi Tallat,

Thank you so much for sharing your wonderful experience! It makes me so happy to hear that you and Sana had such a memorable trip in my home country. I'm glad you enjoyed the history, culture, and people of China, and that our team could help make your journey so special.

You will always be very welcome in China, and I truly hope we have the opportunity to welcome you and your extended family back someday to discover even more of what this beautiful country has to offer!

Warm wishes,
Heidi

My trip to China was incredible!
China | Oct 15 - Oct 22, 2026

Ana
Ana B.
Dallas, TX, USA | Reviewed on Oct 24, 2026
My trip to China was incredible! Mike was a local agent, how know when, where to head to the mountains. I enjoyed our great conversations and his company. I felt secure and taken care off at every moment which is quite important for a solo traveler like me. The planning by my local specialist was great, she tailored the trip to my needs and budget.. could not say more than Amazing service!! This is my third trip planned by Kim Kim, will keep traveling using their services. Read more

My trip to China was incredible!

Mike was a local agent, how know when, where to head to the mountains. I enjoyed our great conversations and his company.

I felt secure and taken care off at every moment which is quite important for a solo traveler like me.

The planning by my local specialist was great, she tailored the trip to my needs and budget.. could not say more than Amazing service!!

This is my third trip planned by Kim Kim, will keep traveling using their services.

Activity Reviews
Marvel at the Picturesque Landscape in Zhangjiajie National Forest Park
Marvel at the Picturesque Landscape in Zhangjiajie National Forest Park
Zhangjiajie

The mountains are spectacular, it is worth the trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Tianmen Mountain – Skywalks, Cliff Roads & Heaven’s Gate
Tianmen Mountain – Skywalks, Cliff Roads & Heaven’s Gate
Zhangjiajie

The fog was disapointing.. so be aware it can happen!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Oct 27, 2026

Hi Ana,

Thank you so much for your kind words! I'm really glad you had such a wonderful time in China and felt well taken care of throughout your trip. It was a pleasure planning this adventure for you, and I'll be sure to share your lovely feedback with Mike as well.

I hope you'll have many more amazing travel experiences ahead, and we'd love to help you plan your next adventure with kimkim. 😊

Best regards,
Heidi

China - What an absolutely amazing trip ! The whole t...
China | Sep 21 - Oct 1, 2026

Jane
Jane F.
United Kingdom | Reviewed on Oct 08, 2026
What an absolutely amazing trip ! The whole thing was pulled together within two weeks of departure date by Heidi who was phenomenal. We mapped out to Heidi what we were looking to achieve for our first trip to China and she absolutely nailed the brief perfectly. Each of our four guides are absolutely worthy of mention, Li, Coco, Ellen and Vivian, - thank you so much for your attention to detail and being the perfect hosts in each of the cities that we visited and going beyond. You really did... Read more

What an absolutely amazing trip ! The whole thing was pulled together within two weeks of departure date by Heidi who was phenomenal. We mapped out to Heidi what we were looking to achieve for our first trip to China and she absolutely nailed the brief perfectly. Each of our four guides are absolutely worthy of mention, Li, Coco, Ellen and Vivian, - thank you so much for your attention to detail and being the perfect hosts in each of the cities that we visited and going beyond. You really did make the trip so memorable for us all and so totally seamless. We wouldn’t have found time to do half the things that we achieved if it wasn’t for your local knowledge and familiarity with the landscapes, etc.
I have absolutely no hesitation or reservation in recommending Kimkim to anyone who is thinking of using them as a travel organiser and we will absolutely be using them again in the future for any further travel plans.

Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Oct 19, 2026
Thank you so much for your lovely feedback! It was an absolute pleasure helping you plan your first trip to China, and I’m thrilled to hear that everything went so smoothly and that you had such a memorable experience. It was wonderful working with you to bring your ideas to life, especially within such a short timeframe. I’m so glad the itinerary matched your expectations and allowed you to experience so much of China. I’ll be sure to share your kind words with Li, Coco, Ellen, and Vivian.... Read more

Thank you so much for your lovely feedback! It was an absolute pleasure helping you plan your first trip to China, and I’m thrilled to hear that everything went so smoothly and that you had such a memorable experience.

It was wonderful working with you to bring your ideas to life, especially within such a short timeframe. I’m so glad the itinerary matched your expectations and allowed you to experience so much of China.

I’ll be sure to share your kind words with Li, Coco, Ellen, and Vivian. They’ll be delighted to know that their local knowledge, attention to detail, and warm hospitality made such a positive difference to your journey.

Thank you again for your trust and for recommending KimKim. It truly means a lot to me. I’d love to help you plan another adventure whenever you’re ready for your next trip!

Amazing 10 days in China
China | Sep 20 - Sep 27, 2026

renza
renza d.
Dallas, TX | Reviewed on Oct 01, 2026
We spent an amazing 10 days in China, always accompanied by knowledgeable guides. Bonnie, our guide in Shanghai, was so happy and proud to show us around her city! She was very knowledgeable, kind and patient, always willing to make changes or pivot to other interests of the group and was so capable in dealing with a few glitches we had at the train station. Alvin, our guide for Huangshan and the spectacular Yellow Mountain was a pleasure to be with as we hiked up the mountain on our way... Read more

We spent an amazing 10 days in China, always accompanied by knowledgeable guides. Bonnie, our guide in Shanghai, was so happy and proud to show us around her city! She was very knowledgeable, kind and patient, always willing to make changes or pivot to other interests of the group and was so capable in dealing with a few glitches we had at the train station. Alvin, our guide for Huangshan and the spectacular Yellow Mountain was a pleasure to be with as we hiked up the mountain on our way to the amazing Up Cloud Villa where we stayed for one night. I cannot recommend this small, luxury hotel enough! The rooms were gorgeous and comfortable, the food was delicious and the staff went above and beyond at all times. They not only provided exemplary service but also led us through various crafting experiences, even setting up Mah Jong for us and offering to play with us to complete the foursome. Truly an experience worth having to wake up on the mountain before the crowds for a sunrise hike! Alvin then took us to a gem of a protected town for our stay at the SU House Hotel where we were surprised by an amazing show for the mid autumn festival that was being celebrated that day. The fire works, dragons, lanterns overlooking the lake was mesmerizing! Florence, our guide in Hangzhou, showed us around her beautiful city with grace and precision. She was so knowledgeable and informative of the history and growth of such a lush and progressive city. She was also very open to a change of plans for a whole day as we got to know the city better.
Not our first trip to China but always leave the country wanting more. Cannot recommend it enough and Heidi from Kim Kim was a pleasure to work with and understood so well what we envisioned.

Hotel Reviews
UPCLOUD SHUGUANGLI VILLA

Can't not say enough wonderful things about the UPCLoud! What a gem on the mountain! The rooms are beautiful and so comfortable with every detail thought about. The staff are the true stars! They were so attentive and kind providing a warm and engaging experience. If you have the opportunity to stay her absolutely do it!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The St. Regis on the Bund, Shanghai

Beautiful Art Deco inspired hotel right on the Bund. Walking distance from so many hotspots in Shanghai with spectacular river views over Pudong.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Huanghsan SU House

A beautiful hotel nestled in a protected town with gorgeous rooms and spectacular views over the lake and town. Had a wonderful stay at this little treasure.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Silk Lakehouse, Shangri-La Hangzhou

A truly beautiful luxury hotel next to the stunning lake. The rooms are well appointed and very comfortable. Spectacular buffet breakfast and staff were all kind and mindful. Would definitely recommend for an enjoyable stay in Hangzhou!

Authenticity & Character
Location
Staff
Activity Reviews
Highlights of Shanghai with Yu Garden and the Bund
Highlights of Shanghai with Yu Garden and the Bund
Shanghai

Shanghai is an impressive, clean and safe city absolutely worth a visit!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Magnificent Huangshan Mountain
Visit the Magnificent Huangshan Mountain
Huangshan City

A visit to the Yellow Mountain is an absolute must! The beautiful views, spectacular rock formations and manicured hiking trails are very worth the climb.

Quality of Experience
Guides, Drivers and Staff
Transport
ERA Intersection of Time Acrobatic Show 2
ERA Intersection of Time Acrobatic Show 2
Shanghai

The show was entertaining with some great stunts. Not sure the price is worth the duration of the show and the time spent in transportation. Would not say it is a must do in a city so full of activities and nightlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Experience Tea Culture in Hangzhou: Meijiawu Tea Village
Experience Tea Culture in Hangzhou: Meijiawu Tea Village
Hangzhou

A fun time spent with NaNa, a local tea producer in Hangzhou. Spending time with her in her home teaching us about the local teas, flavors, and history, was a great way to spend an afternoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy the Historic Villages in Huangshan
Enjoy the Historic Villages in Huangshan
Huangshan City

Really enjoyed a visit to the UNESCO World Heritage site of Honcun. A beautifully preserved town with nice shops and wonderful views. Definitely worth a stop.

Quality of Experience
Guides, Drivers and Staff
Full day in Hangzhou:  West Lake and Lingyinsi, Feilai Peak & Six Harmonies Pagoda
Full day in Hangzhou: West Lake and Lingyinsi, Feilai Peak & Six Harmonies Pagoda
Hangzhou

Hangzhou is a truly vibrant and interesting city. The West Lake tour in a boat was a really enjoyable experience. The visit to Lingyinsi, a spectacular temple and grotto sculptures was the highlight. Only thing that would suggest is to be willing to do the tour as early in the morning as possible to avoid the heat and crowds. The area opens at 7 am and is definitely worth the early wake up.

Quality of Experience
Guides, Drivers and Staff
Transport
The van was the oldest of the vans throughout our stay.
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Oct 03, 2026

Thank you so much for your wonderful review! I’m delighted to hear that you had such a memorable 10-day journey through China and enjoyed the experiences, hotels, and especially the time with Bonnie, Alvin, and Florence.

It was a pleasure helping bring your vision for the trip to life. I’m so glad you enjoyed the special experiences in Huangshan and SU House, and I truly appreciate your kind words about our guides.

Thank you again for choosing KimKim, and we hope to have the opportunity to plan another wonderful China journey for you in the future!

We had a wonderful trip to China.
China | Sep 8 - Sep 24, 2026

Chris
Chris K.
Florin, CA | Reviewed on Sep 25, 2026
We had a wonderful trip to China. China is home to all kinds of natural beauty and temples/monuments. However visiting the Great Wall and Zhangjiajie were by far our highlights. We really enjoyed our guides Linda, Kevin, and Arthur. They were incredibly knowledgeable about the area we were visiting and more than willing to help us with anything we needed. I want to specifically give a shout out to Arthur who helped me find some cold medicine at a pharmacy. Read more

We had a wonderful trip to China.

China is home to all kinds of natural beauty and temples/monuments. However visiting the Great Wall and Zhangjiajie were by far our highlights.

We really enjoyed our guides Linda, Kevin, and Arthur. They were incredibly knowledgeable about the area we were visiting and more than willing to help us with anything we needed. I want to specifically give a shout out to Arthur who helped me find some cold medicine at a pharmacy.

Hotel Reviews
Park Plaza Beijing Wangfujing
Beijing

This hotel is in a great location. Close walking distance to restaurants and shopping. The lobby is very nice and we enjoyed the hotel bar on several nights. Staff were very friendly and washing machines were free to use. However we were not thrilled about our room. There was hair on the floor in our bathroom and finger smudges on the mirror. You could also tell that someone had smoked in the room at some point even though it was a "non smoking" room. Bed was firm (which I don't mind as much), but it seems most are in China are (at least at the hotels we stayed at).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room needs to be cleaned better before guests arrive. Old cigarette smoke needs to be removed.
Xi'an Eastern House Boutique Hotel

This hotel is a great location - close walking distance to several bars and restaurants. Very elegant and modern. We particularly enjoyed the complimentary supply of water bottles. One of the better hotels we stayed at on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tibet Hotel Chengdu
Chengdu

Very pretty hotel with a nice lobby and bar area. Rooms were very nice but we had an issue with our room smelling BADLY of cigarette smoke even though it was a "non smoking " room. It seemed to pick up when the fan was turned on. We asked the front desk for another room, which they kindly helped us with - but once we turned on the fan in that room....same cigarette smell. This was very disappointing given how nice the hotel looked.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Non smoking rooms need to be rid of cigarette smoke smell.
Guilin Bravo Hotel Grand Wing

This hotel has a great location near the lakes in Guilin. Very convenient walk to restaurants and bars near the hotel. The hotel itself was nice, but the rooms were a little musty. This was likely due to the humidity the local areas see.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Green Lotus Hotel

Very nice hotel and in a great location to restaurants and bars. There is an amazing view out the back of the hotel at the river and surrounding hills. The hotel is very modern and elegant. However our friend did have unclear sheets upon our arrive. Very disappointing for such a nice hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Need to make sure rooms and sheets are clean before guest arrivals.
Chengyun Yuexi Resort

This hotel was in a good location near restaurants and access the riverside. However upon our arrival to our room we noticed the floors were very dirty and the bathroom area smelled of sewage. Very nice sized rooms, but the cleanliness of the room was very disappointing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton by Hilton Zhangjiajie National Forest Park

Great location. Comfortable rooms. One of the better hotels we stayed at on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sunrise On The Bund

Great location. Comfortable rooms (although we did have to ask for a mattress topper due to VERY firm mattress). I would recommend this hotel to future guests.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hiking along the Majestic Great Wall, Summer Palace
Hiking along the Majestic Great Wall, Summer Palace
Beijing

Seeing the Great Wall was perhaps the highlight of our entire trip. Definitely recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Encounter Adorable Giant Panda in Chengdu
Encounter Adorable Giant Panda in Chengdu
Chengdu

We loved seeing the pandas.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Travel from Fenghuang (Phoenix) Ancient Town Town to Furong
Travel from Fenghuang (Phoenix) Ancient Town Town to Furong
Fenghuang

We really enjoyed our time in Fenghuang. Particularly the river boat ride and grabbing some drinks in the evening along the riverside. Furong is much smaller and would not recommend staying there for too long. Waterfalls are beautiful. Get in, get your photos and head out.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Fobidden City and Hutong  in Beijing
Explore Fobidden City and Hutong in Beijing
Beijing

We had a great time visiting both the Forbidden City and Hutong areas. Both sites are worth visiting. We ended up going back to the Hutong area in the evening for some drinks and shopping.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Local Food Market and the Temple of Heaven  in Beijing
Explore Local Food Market and the Temple of Heaven in Beijing
Beijing

Seeing the local food markets was fine and the Temple of Heaven was nice. We were in the market for maybe 5 minutes. We did enjoy seeing the morning workout area where the locals meet. However we would not recommend going out of your way to see the food market.

Quality of Experience
Guides, Drivers and Staff
Transport
Marvel at the Li River: China's Most Picturesque River
Marvel at the Li River: China's Most Picturesque River
Guilin

We enjoyed our cruise down the Li River. Seats on the boat were very comfy - although we spent most of our time on the top deck outside site seeing as we cruised down the river.

Quality of Experience
Guides, Drivers and Staff
Transport
Marvel at the Picturesque Landscape in Zhangjiajie National Forest Park
Marvel at the Picturesque Landscape in Zhangjiajie National Forest Park
Zhangjiajie

Highlight of the trip. Beautiful national park.

Quality of Experience
Guides, Drivers and Staff
Transport
Revel in the Splendor of Zhangjiajie - Grand Canyon and Tianmen Mountain
Revel in the Splendor of Zhangjiajie - Grand Canyon and Tianmen Mountain
Zhangjiajie

Grand Canyon was a little cheesy. It was cool to walk across the glass bridge, but the zipline and slide were just okay. The zipline limited your speed and the slide got backed up due to too many people being allowed at once. The boat ride at the bottom of the canyon could be skipped. Tianmen mountain was one of the coolest things we did on our trip. Beautiful area. Highly recommend. You MUST walk up the 999 steps.

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Shanghai with Yu Garden and the Bund
Highlights of Shanghai with Yu Garden and the Bund
Shanghai

We would honestly skip this. Mostly seeing old bank buildings and a overcrowded garden area.

Quality of Experience
Guides, Drivers and Staff
Transport
See the Terracotta Army
See the Terracotta Army
Xi'an

Very cool to see and learn about the warriors, but got very repetitive after the first couple chambers. Still would highly recommend going, but have appropriate expectations.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day Golf  course at Shanghai Silport Golf Club
Half day Golf course at Shanghai Silport Golf Club
Shanghai

Very nice golf course. We met the general manager upon walking in (Jack) who was incredibly helpful getting us set up and going. Our guide was not very familiar with golf or the check in process so this was a helpful coincidence.

Quality of Experience
Guides, Drivers and Staff
There is really no need for a guide to be included on this. Just a driver is enough. Especially if the guide is not familiar with golf.
Transport
Peking Duck Experience
Peking Duck Experience
Beijing

Very good! One of the best meals on the trip. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half  Day Exploring the Reed Flute Cave and Elephant Trunk Hill
Half Day Exploring the Reed Flute Cave and Elephant Trunk Hill
Guilin

Thought this would be something else. Pretty cave system, but very cheesy and relatively small. The elephant trunk hill area was very underwhelming.

Quality of Experience
Guides, Drivers and Staff
Transport
Chinese dumpling dinner
Chinese dumpling dinner
Xi'an

The show was very nice, but the food was expensive and not that great. They bring out several plates of dumplings with all sorts of fillings, but most of the time they were not hot. We had better dumplings elsewhere.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Enjoy a Spicy Sichuan Hotpot Meal
Enjoy a Spicy Sichuan Hotpot Meal
Chengdu

Very good. One of our better meals on the trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Countryside Tour in Yangshuo by bike
Countryside Tour in Yangshuo by bike
Yangshuo

We chose to rent scooters and had a lovely time riding down the trail parallel to the river.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Sep 28, 2026
Thank you so much for sharing your detailed feedback. We’re delighted to hear that you had a wonderful time in China and that the Great Wall and Zhangjiajie were among the highlights of your trip! We’re also very happy to hear that you enjoyed your time with Linda, Kevin, and Arthur. I’ll be sure to pass along your kind words to them, especially your appreciation for Arthur’s help in finding cold medicine. I’m sure he’ll be very pleased to hear that his assistance made a difference. Thank... Read more

Thank you so much for sharing your detailed feedback. We’re delighted to hear that you had a wonderful time in China and that the Great Wall and Zhangjiajie were among the highlights of your trip!

We’re also very happy to hear that you enjoyed your time with Linda, Kevin, and Arthur. I’ll be sure to pass along your kind words to them, especially your appreciation for Arthur’s help in finding cold medicine. I’m sure he’ll be very pleased to hear that his assistance made a difference.

Thank you as well for your honest feedback regarding the hotels. We sincerely apologize for the issues you experienced, particularly the cigarette smells in non-smoking rooms and the concerns about cleanliness. We completely understand how disappointing this must have been, especially given the 4- and 5-star standards and the rates you paid. Your comments are very important to us, and we will follow up with the hotels and our local team to review these issues and improve our future hotel selections.

Despite these challenges, we’re very glad that you enjoyed your overall experience in China. It was a pleasure helping you plan and arrange your trip, and we truly appreciate your trust, patience, and valuable feedback.

Wishing you many wonderful memories from your journey in China! We hope to have the opportunity to welcome you back again in the future.

16 Days in China
China | Sep 8 - Sep 23, 2026

Mitchell
Mitchell O.
Sioux Falls, SD, USA | Reviewed on Sep 24, 2026
Heidi did a great job organizing our trip and planning everything out for a stress free trip. All the guides were friendly and flexible to work with what we wanted to do. We will definitely be using Kimkim in the future! Read more

Heidi did a great job organizing our trip and planning everything out for a stress free trip. All the guides were friendly and flexible to work with what we wanted to do. We will definitely be using Kimkim in the future!

Hotel Review
Howard Johnson Neodalle Resort Zhangjiajie

The AC did not work very well and the room was frequently a bit warm and slightly muggy. My wife also commented a couple of times on the cleanliness of the room in certain areas.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Sep 28, 2026
Thank you so much for your kind review! We’re delighted to hear that you had a stress-free trip and enjoyed working with Heidi and all of our guides. We truly appreciate your trust in KimKim, and it means a lot to hear that you would consider traveling with us again in the future. We’re also sorry to hear about the issues you experienced at the Howard Johnson Neodalle Resort Zhangjiajie. We understand how uncomfortable it can be when the room is too warm or humid, and we’re also concerned to... Read more

Thank you so much for your kind review! We’re delighted to hear that you had a stress-free trip and enjoyed working with Heidi and all of our guides. We truly appreciate your trust in KimKim, and it means a lot to hear that you would consider traveling with us again in the future.

We’re also sorry to hear about the issues you experienced at the Howard Johnson Neodalle Resort Zhangjiajie. We understand how uncomfortable it can be when the room is too warm or humid, and we’re also concerned to hear about the cleanliness issues your wife noticed. We will share your feedback with our local team and the hotel so that these points can be followed up on and improved.

Thank you again for taking the time to share your experience. We hope to have the opportunity to help you plan another wonderful trip in the future!

Tsung/Song/Neo and James were absolutely great guides...
China | Jun 18 - Jul 8, 2026

Maxim
Maxim S.
San Jose, CA | Reviewed on Jul 09, 2026
Tsung/Song/Neo and James were absolutely great guides.
Personally, I would have preferred three days each in Beijing and Shanghai. Given how wonderful the Zhangjiajie National Park experience was, I wouldn't need the Li boat ride.
My worst day was in Zhangjiajie. I was supposed to explore the "downtown" but I don't think I ever found it. The Tower was OK but it was Sunday and stores were closed and I still don't know that it was in the "downtown." Something said to get to the airport... Read more

Tsung/Song/Neo and James were absolutely great guides.
Personally, I would have preferred three days each in Beijing and Shanghai. Given how wonderful the Zhangjiajie National Park experience was, I wouldn't need the Li boat ride.

My worst day was in Zhangjiajie. I was supposed to explore the "downtown" but I don't think I ever found it. The Tower was OK but it was Sunday and stores were closed and I still don't know that it was in the "downtown." Something said to get to the airport three hours before departure; I got there four hours before but only needed 15 minutes to get to the gate. The plane was two hours late, so I spent an unneccessary 6 hours at a boring airport. In general for me, 1-1/2 days in Zhangjiajie would have been enough. In general, I was misled about that part of the trip.
In general, China is awesome and the trip was a wonderful introduction.

Hotel Reviews
Holiday Inn Express Beijing Temple of Heaven

adequate and not spectacular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pingyao Grand Theater Guild Hall East Garden

A renewed old mansion

Authenticity & Character
Location
Staff
mostly not available
Cleanliness & Comfort
Door was stuck!
Li River Resort

Nice view of river; walk into town

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Plus Qingxinyuan Hotel Zhangjiajie
Zhangjiajie
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express Shanghai Zhenping by IHG
Shanghai

Adequate but not special

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ramada By Wyndham LuoYang Downtown

Loved the in-house dinner and the breakfasts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Jul 15, 2026
Thank you so much for taking the time to share your detailed feedback. I'm delighted to hear that you had a wonderful introduction to China and that you found the country so amazing! I'm especially pleased to know that Tsung, Song, Neo, and James made such a positive impression on you. I'll be sure to pass along your kind words to them—they'll be thrilled to hear your compliments. Thank you as well for your honest suggestions regarding the itinerary. Your comments about spending more time... Read more

Thank you so much for taking the time to share your detailed feedback. I'm delighted to hear that you had a wonderful introduction to China and that you found the country so amazing!

I'm especially pleased to know that Tsung, Song, Neo, and James made such a positive impression on you. I'll be sure to pass along your kind words to them—they'll be thrilled to hear your compliments.

Thank you as well for your honest suggestions regarding the itinerary. Your comments about spending more time in Beijing and Shanghai and your thoughts on the Li River cruise are very helpful and will certainly be taken into consideration when planning future trips.

I'm also very sorry to hear about your experience on your last day in Zhangjiajie. We understand how frustrating it must have been to spend such a long time waiting at the airport, especially after arriving much earlier than necessary and then experiencing a significant flight delay. We sincerely apologize for this inconvenience.

We'll certainly pay closer attention to the airport transfer timing in Zhangjiajie for future guests and try to make it more balanced, allowing travelers to enjoy more of their free time while still arriving at the airport comfortably. Unfortunately, the flight delay itself was beyond our control, but we completely understand how it affected your overall experience.

Thank you again for your valuable feedback. It helps us continue improving our itineraries and services. We truly appreciate the opportunity to have been part of your journey, and we hope to welcome you back to China someday to explore even more of this beautiful country.

Luxury trip in China
China | Jun 2 - Jun 14, 2026

Parag
Parag A.
India | Reviewed on Jun 15, 2026
The trip was well conceived and coordinated. The level of reliability was very high for on time meetings, timely information, and delivery as promised (sometimes more than promised).
Heidi did a great job of creating the itinerary and coordinating every single detail including help with the visa process.
Amongst the guides, the standout guides were Justin (zhangjiajie) and Rose (Shanghai). They went beyond their brief, were very flexible and quick in adapting to our requirements, and went out...
Read more

The trip was well conceived and coordinated. The level of reliability was very high for on time meetings, timely information, and delivery as promised (sometimes more than promised).
Heidi did a great job of creating the itinerary and coordinating every single detail including help with the visa process.
Amongst the guides, the standout guides were Justin (zhangjiajie) and Rose (Shanghai). They went beyond their brief, were very flexible and quick in adapting to our requirements, and went out of their way to make us feel comfortable.
The quality of the hotels that we stayed in was excellent. The cars provided in all locations (except Beijing) were comfortable and the drivers very good. The car in Beijing could have been bigger - it was too cramped especially for my daughters who were sitting in the third row.

What could have been better? We would have liked to receive more proactive suggestions from our local guides on what places to visit after our day with them was over. Only when we questioned the guides intensely, did they come up with suggestions. I am surprised that places like Datang Everbright in Xian were not on our itinerary or even suggested. There are so many places in each city that are worth visiting and should have been a part of the suggested list.

Activity Review
Dujiangyan Panda Base Volunteering Day Trip
Dujiangyan Panda Base Volunteering Day Trip
Chengdu

I did not like this activity. The volunteering work isn't much really and feels very inconsequential. Much ado about nothing.

Quality of Experience
Food
Quality of food here was very average. We did not like the lunch served at the Panda base.
Guides, Drivers and Staff
Transport
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Jun 22, 2026

Dear Parag,
Hope you are doing fantastic.

Thank you so much for your kind feedback and for choosing Kim Kim for your trip. We're thrilled to hear about your experience with us . We are also so happy with that you and your family brought back great memories from this trip.It is our great honor and pleasure to play a part in creating those memorable experiences for you and your family.

We look forward to assisting you again in the future and creating more unforgettable adventures together.

Warm regards,
Heidi

Our trip was booked as a 5 star adventure and...
China | Apr 17 - May 5, 2026

jim
jim k.
Los Angeles, CA | Reviewed on Jun 02, 2026
Our trip was booked as a 5 star adventure and everything meet our expectations! MANY THANKS TO HEIDI!!!
HEIDI WAS AWESOME, EASY TO WORK WITH AND EXCEEDED ALL OF OUR NEEDS. WHAT A JEWEL.
JIM
Read more

Our trip was booked as a 5 star adventure and everything meet our expectations!

MANY THANKS TO HEIDI!!!
HEIDI WAS AWESOME, EASY TO WORK WITH AND EXCEEDED ALL OF OUR NEEDS. WHAT A JEWEL.
JIM

Hotel Reviews
The Peninsula Beijing
Beijing
Sofitel Xian On Renmin Square
Lijiang Pushang Hotel

Book the suites

The Ritz-Carlton, Hong Kong
Banyan Tree Yangshuo
Guilin
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Jun 03, 2026

Thank you so much for your kind words and wonderful feedback. I truly appreciate it!

It was a great pleasure working with you, and I’m delighted to hear that you had a positive experience and that the trip exceeded your expectations. Your support means a lot to me.

I would be very happy to assist you again in the future and help you plan your next destination. Looking forward to working with you again soon!