Jane Davey

Hi Tom

Thank you so much for your thoughtful review! It was such a pleasure working with you and your friends to plan your England adventure, and I'm delighted to hear that you enjoyed your time in London and the surrounding countryside.

It's lovely to know that so many of your experiences were memorable, especially your tour with Debra, your evening at Hamilton, and exploring some of London's hidden gems. I'm also glad the hotel proved to be such a convenient and comfortable base for your stay.

I really appreciate your feedback on the Oxford, Cotswolds and Stratford-upon-Avon tour. It's always helpful to know where an experience could have been better, and I'll certainly keep your comments in mind for future travelers.

You were all an absolute delight to work with, and I truly hope our paths cross again. We look forward to planning your next adventure!

Warm wishes, Jane & The Team

Hi Mary,

Thank you so much for taking the time to share your lovely review! It was an absolute pleasure planning your London adventure for you and your friends, and I'm delighted to hear that you enjoyed so many of your experiences.

It's wonderful to know that the hotel's location worked so well for you, that Debra made your visit to Kent particularly memorable, and that Hamilton was such a highlight!

I also really appreciate your honest feedback about the Oxford, Cotswolds and Stratford-upon-Avon tour. I'm sorry that this experience didn't quite meet your expectations, and your comments are very helpful as we continue to refine our recommendations.

You were all such a delight to work with, and I hope you returned home with many wonderful memories of your time in England. I would love the opportunity to help plan another adventure for you in the future!

Warmest wishes, Jane The Team

HI Robin

Thank you for taking the time to write such a detailed and constructive review following your recent travel experience with us. Your feedback is greatly appreciated.

Your feedback for the Soho Food Tour was fundamental to our future trips and I will definitely share that with my colleagues.

The team and I simply love that your favorite highlights included visiting Buckingham Palace and the Queen Elizabeth II exhibition, exploring Westminster Abbey and the Churchill War Rooms, and enjoying a beautiful afternoon tea at Kensington Palace. We are delighted that the entire experience exceeded your expectations, and that you have wonderful memories!

How wonderful that you loved the location and hospitality shown to you at your hotel. This means so much to us and we can see how much you enjoyed your experience.

Thank you once again for traveling with us and we look forward to seeing you again in the future.

All the best, Jane, Meliane & The Team

Hi Carol and Gary

Thank you for taking the time to review your recent trip with us. Your comments are very much appreciated.

It was an absolute pleasure working with you both and Gabriella and I thoroughly enjoyed being a part of your amazing travel experience.

Thank you for booking your holiday with KimKim and we look forward to working with you again in the future.

All the best, Jane, Gabriella and the Team

Hi James

Wow, thank you a million times over from Celina, The Team and I. It was an absolute pleasure to work with you both. I second that Mindy's planning skills were exceptional - the best!!!

Working with you both in the planning and organisation of this trip was a dream. We simply loved the pictures of your wonderful Scotland adventure, and it truly was a memorable experience for us as a team.

Wishing you many more travel adventures.

All the best, from Celina, The Team and I :-)

Dear Mindy & Jim,

Thank you so much for your incredibly kind review. It truly means the world to both Celina and me.

It was an absolute pleasure working with you throughout the planning process. Organising a trip for a group of 49 people is no small task, but you made it such an enjoyable collaboration. Your organisation, enthusiasm and willingness to work together helped us create an itinerary that we hoped would be both memorable and enjoyable for everyone.

We're delighted to hear that the trip ran so seamlessly and that you enjoyed the balance of excursions, activities and group meals. It sounds as though your demonstration at the Highland Games at Drumtochty Castle was a very special experience, and we're so pleased that James Gray helped make your final day such a memorable one.

Thank you once again for trusting High Point Holidays with such an important tour. It was a privilege to help bring your Scotland adventure to life, and we hope to welcome you and the Colorado Taekwondo Institute back again in the future.

With our very best wishes,

Jane & Celina
High Point Holidays

Dear Heather,

Thank you so much for taking the time to share your detailed review. It was a pleasure helping you plan your journey through England, and I'm delighted to hear that you had such an enjoyable trip and felt confident navigating the country without a car.

I'm especially pleased that you enjoyed so many of your experiences, from the Globe Theatre and the Roman Baths to your walking tour in Stratford-upon-Avon. It's also wonderful to hear such positive feedback about the staff at several of the hotels, particularly at Edgar Townhouse.

That said, I'm very sorry about the issue you experienced with your hotel reservation on your final night. I completely understand how frustrating it must have been to arrive at your accommodation and have to make alternative arrangements. While our team was working with the hotel to resolve the booking, I also appreciate why you chose to secure a room so you could settle in for the evening. That is certainly not the experience we want any of our travellers to have.

I'm pleased to let you know that your reimbursement of £127 GBP has now been processed, and I hope this helps bring the matter to a satisfactory close.

I also appreciate your feedback regarding the Oxford tour. Comments like yours are incredibly valuable, and we'll review how we present this experience so future travellers have a clearer understanding of what is included and the importance of booking certain college and library visits in advance if they're on their must-see list.

Thank you again for your thoughtful feedback. It helps us continue to improve the experiences we create for our travellers. I hope you returned home with many wonderful memories of England, and I would be delighted to help you plan another adventure in the future.

Warm regards,

Jane Davey
Sales Manager
High Point Holidays

Dear Linda

Thank you for taking the time to provide such detailed feedback regarding your recent trip to Ireland. We genuinely appreciate hearing about both the highlights and the areas where your experience did not fully meet your expectations.

I was particularly pleased to read your comments about the drivers and guides throughout your journey. Martin, in particular, will be delighted to hear that his knowledge, enthusiasm, and generosity of spirit helped make your genealogy day in Roscommon such a memorable experience. We are also pleased that the various transfer drivers and your Galway guide contributed positively to your trip.

I am sorry to learn that some of the hotel accommodations did not meet your expectations. During our pre-arrival discussions and our conversations while you were travelling, no concerns were raised regarding the hotels, so I appreciate you sharing these observations now. When selecting accommodations, we aim to balance quality, location, availability, and value, while also matching the overall style and budget of the trip. Both The Gibson Hotel in Dublin and No.1 Pery Square in Limerick are well-regarded properties that are frequently chosen by travellers seeking comfortable accommodations with good access to local attractions, although I understand that their locations did not align with your personal preferences.

Regarding the Shamrock Lodge Hotel, I am disappointed to hear about the maintenance issue you encountered with the bathroom faucet and the condition of the room. This is not the standard we expect from our accommodation partners, and I will certainly pass your comments on to the hotel management for their review.

With respect to the Limerick Greenway cycling day, transportation to and from the cycle hire location was not included within the booked activity. As discussed both prior to your arrival and during your trip, we provided guidance on arranging local taxi transportation to reach the cycle hire centre. However, I understand your perspective that having this arranged as part of the overall experience would have been more convenient.

Thank you also for highlighting the delayed delivery of the ancestry report and the confusion surrounding the Galway bike tour meeting point. These are valuable observations that we will share with our local partners to help improve the experience for future travellers.

While I am sorry that certain elements of the trip fell short of your expectations, I am pleased that many aspects of your journey—including your genealogy experience, local guides, drivers, and the warm hospitality you encountered—were memorable and enjoyable.

Thank you again for your candid feedback. We value your comments and will use them constructively as we continue to refine the experiences we create for our clients.

Kind regards,

Jane Davey
High Point Holidays

HI Warner

Thank you for taking the time to share your thoughts and feedback, following your recent trip to Scotland. It really is very important to us.

It was a a pleasure working with you and we are delighted that this has created a lasting and memorable travel experience, especially Graeme the Kilted Piper Guide.

We look forward to working again with you in the future.

All the best, Jane & Marine-Héloïse

Hi Mark

Thank you for taking the time to review your recent trip with us.

It was a pleasure working with you both and we are delighted that you had a 'very memorable and fun experience and that Kimkim reduced the stress and found nice places to stay'.

The British Museum sure is a wonderful place to visit and we hope you will return again to spend more time viewing items you were not able to see.

Thank you for choosing High Point Holidays and KimKim. Hope to see you again in the furture.

All the best, Jane & The Team