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active 2 hours ago

Mathilde D.

Bonjour! I’m Mathilde in the heart of the Champagne region 🍾 Growing up surrounded by historic streets and bubbly traditions sparked my passion for sharing the beauty of French culture (don’t worry, I promise I won’t force you to try snails!).

How did you get involved in travel?

"I had the chance to travel many times with school, so I consider myself lucky to travel to Ireland or even to Latvia or Turkey when I was young. Then, while I was studying at university, I spend some time abroad: in England, Scotland and Spain. I loved spending my weekends hopping on a train and exploring these beautiful countries!"

Please share a unique travel experience you will never forget.

"I will never forget my first visit to the stunning Neuschwanstein Castle in Bavaria. From the outside, it feels straight out of a fairytale, I truly felt like I’d stepped into a princess movie! The interior surprised me even more: a fascinating patchwork of styles that made every room feel unique. It absolutely took my breath away."

Top itineraries and travel advice
Family itineraries
Road trip itineraries

Recent trip reviews for Mathilde

The Netherlands! The trip overall was very great! We had a rou...
The Netherlands | Oct 18 - Oct 25, 2026

Jeanelle
Jeanelle M.
Chicago, IL | Reviewed on Nov 02, 2026
The trip overall was very great! We had a rough start, not being able to check in early was not ideal would want to look at different options if we travel again and arrive early would want to get into a room and then with first tour being canceled and the rebooked on a different tour and then could not find that tour, eventually we did find them half way thru . All he other tours were good but I would say the Cheese Experience and Syrup Walffle factory are more tours for families with kids to... Read more

The trip overall was very great! We had a rough start, not being able to check in early was not ideal would want to look at different options if we travel again and arrive early would want to get into a room and then with first tour being canceled and the rebooked on a different tour and then could not find that tour, eventually we did find them half way thru . All he other tours were good but I would say the Cheese Experience and Syrup Walffle factory are more tours for families with kids to enjoy! Zaanse Schans was great as well as Kimderdijk and our private tours in Delft and Antwerp were great also in Haage the Mauritshuis was very good but If there is captions in English we would not need the audio for those tours, overall a very great experience of a trip loved having the app was very helpful with the links with the maps I will definitely use Kimkim in the future thank you Matilde

Hotel Review
Hotel Mai Amsterdam
Amsterdam
Authenticity & Character
Location
Close to the train station and easy to see sights
Staff
Cleanliness & Comfort
Activity Reviews
Zaanse Schans Small-Group Half-Day Tour from Amsterdam
Zaanse Schans Small-Group Half-Day Tour from Amsterdam
Amsterdam
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Antwerp!
Welcome to Antwerp!
Antwerp
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Delft!
Welcome to Delft!
Delft
Quality of Experience
Guides, Drivers and Staff
Transport
Antwerp Private Historical Tour
Antwerp Private Historical Tour
Antwerp
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Rotterdam!
Welcome to Rotterdam!
Rotterdam
Private walking tour of Delft & Highlights of the City
Private walking tour of Delft & Highlights of the City
Delft
Quality of Experience
Guides, Drivers and Staff
M
Transport
Local specialist: Mathilde D.

We loved our trip to Switzerland! The country...
Switzerland | Sep 15 - Sep 24, 2026

Christina
Christina G.
Boone, NC | Reviewed on Oct 22, 2026
We loved our trip to Switzerland! The country is beautiful and the people are very welcoming. We visited Lucerne, Grindlewald, Zermatt, Zurich and Interlaken. Our travel was completely by public transportation, trains, boats and busses. The Swiss Travel Pass worked perfectly! We loved not having to stress about making a train at a certain time. My KimKim app worked perfectly also. We had every detail of our trip right at our fingertips and could send messages to our KimKim representative if... Read more

We loved our trip to Switzerland! The country is beautiful and the people are very welcoming. We visited Lucerne, Grindlewald, Zermatt, Zurich and Interlaken. Our travel was completely by public transportation, trains, boats and busses. The Swiss Travel Pass worked perfectly! We loved not having to stress about making a train at a certain time. My KimKim app worked perfectly also. We had every detail of our trip right at our fingertips and could send messages to our KimKim representative if we ran into a snag. Mathilde, our KimKim rep was a wonderful help in planning a perfect dream trip! Thank you Mathilde. One of our favorite things during the trip was the E-bike ride!! So fun and absolutely beautiful. Our guide, George from Czechoslovakia, was GREAT! This is our second KimKim trip and were planning another one for next year.

Hotel Reviews
Ameron Luzern Hotel Flora
Luzern

Beautiful room. Very convenient to everything. Very walkable to most attractions and close the bridge.

Authenticity & Character
Felt like a vintage find!
Location
Close to the river and bridge
Staff
Only thing was the restaurant staff were not the best.
Cleanliness & Comfort
Belvedere Swiss Quality Hotel Grindelwald
Grindelwald

Beautiful location. Great view of the mountains from the large room. Loved the patio. It was really expensive tho, the restaurant was sooo expensive and not that good honestly. The fondue was not something I would redo.

Authenticity & Character
Location
Really close to the train station and has a beautiful view.
Staff
Cleanliness & Comfort
Nice bed, shower and patio
Hotel National
Zermatt

Beautiful historic hotel. The room was big and had nice furnishings. Really close to the amenities.

Authenticity & Character
Location
Staff
They accidentally damaged one of our luggage pieces and came forward about it. The actually paid us for a new one! Amazing manager staff. The bartender, from Portugal, was very good.
Cleanliness & Comfort
Hotel Glockenhof
ZĂĽrich

Weird room. Had a shower with glass walls that looked into the bedroom. Kinda like being on TV display for anyone in the bedroom or other parts of the room. The air conditioning did not work well. Nice to have coffee and tea available in the room. Had a nice area with a desk. It was quite a walk from the train station. We took a hotel van to the airport to avoid that walk again. We were not told the hotel "shuttle" would cost us $80, and were surprised to find that out at the airport by the driver who asked us to pay him.

Authenticity & Character
Location
Far walk from the train station. Nice for other things, like the lake and shopping/dining.
Staff
Pretty cold staff at the front desk.
Cleanliness & Comfort
It was clean and the bed was okay
Activity Reviews
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls
Switzerland

Absolutely loved this adventure. It was perfect. Beautiful, fun and engaging. Our guide, George, was perfect.

Quality of Experience
Food
The Swiss picnic was perfect. Fresh cheeses, sausage and tomatoes.
Guides, Drivers and Staff
George was very helpful, knowledgeable and fun.
Transport
Summer Kayak Tour Lake Brienz
Summer Kayak Tour Lake Brienz
Switzerland

This was a great tour! We really enjoyed the beautiful lake. The guides were fun and engaging. We were provided wetsuits to wear over our shorts. The water was COLD! It was September and perfect weather, but the water is fed from a glacier so.... At first I had no intention of getting in the water, but I am sooo glad I did. I mean, when are you giong to be able to do this again!

Quality of Experience
Guides, Drivers and Staff
Transport
Gornergrat panoramic train (return day-ticket & Priority boarding)
Gornergrat panoramic train (return day-ticket & Priority boarding)
Switzerland

This was a beautiful train ride. The train car was comfortable and we could see everything well. We were happy to have the priority boarding tickets as there were lots of people clamoring to get the best seats. The train stopped along the way so you could get off and check things out then continue.

Quality of Experience
Guides, Drivers and Staff
Transport
Swiss Travel Pass
Swiss Travel Pass
Switzerland

This is a MUST HAVE! Worked perfectly. We were able to get on any train, bus or boat with this pass. We only had to show our pass a few times. We took trains in Italy and had to be on time for the train we paid for. Very stressful. This Swiss Pass allowed for you to take whatever train fit your schedule. So if you missed one train, simply wait for the next one. It was GREAT to have the pass in our KimKim app. So convenient and easy. The trains are very punctual. We had one train that needed to have some kind of repair and we had to change trains only one time.

Quality of Experience
Guides, Drivers and Staff
Transport
Fondue Gondola (To book in advance & to pay on-site)
Fondue Gondola (To book in advance & to pay on-site)
Switzerland

This was neat, but not a must-do. The little gondola was super cute and it was fun to be out there all by ourselves in the little thing. The fondue was just okay. Staff was slow to provide service.

Quality of Experience
Guides, Drivers and Staff
Transport
Matterhorn Glacier Paradise (Round-trip Tickets)
Matterhorn Glacier Paradise (Round-trip Tickets)
Zermatt

Wow! What a view and to be INSIDE a glacier was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Night Watchman Walk in Lucerne (private tour)
Night Watchman Walk in Lucerne (private tour)
Lucerne

Super fun experience. We loved being the only ones on the tour. The guide was great and very knowledgeable local.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 27, 2026

Hi Christina,
Thank you so much for your amazing review! Your comments about the Glockenhof and the fondue are super helpful for me & the team!
I'm glad you had such a great time and loved the Swiss travel pass, it's so convenient and Switzerland is a country that can easily be visited with autonomy and independence!
I look forward to organizing your trip to Germany in Summer 2027!
Best,
Mathilde

Wonderful trip! Everything was handled expert...
Germany | Oct 10 - Oct 17, 2026

S
Sam H.
Kansas City, MO | Reviewed on Oct 18, 2026

Wonderful trip! Everything was handled expertly by Mathilda! Our guides in Nuremberg, Justina, and Munich, Renata, were absolutely fantastic. We had a fantastic time, enjoyed every place we visited. Hotels and arrangements were hassle free. Overall beautiful and care free experience. Will most assuredly do again!!

Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 21, 2026

Hi Sam,
I'm so glad you had a fantastic family road trip in Germany and Bavaria! I look forward to organize your future trips!
Best,
Mathilde

Amazing trip through 5 countries
Germany | Sep 20 - Oct 5, 2026

J
Jackie H.
Portland, OR | Reviewed on Oct 16, 2026
we had an amazing trip. There were a few glitches (car rental agency requiring passport to rent that we didn't have on us) but a call to Mathilde helped straighten everything out. The other problem is the date we wanted to go to the Ann Frank house they were doing some maintenance, so we rescheduled for the day we got back to Amsterdam. Unfortunately that day we were exhausted from traveling by train and didn't go and we were told the tickets we unrefundable, so that was upsetting. The tours... Read more

we had an amazing trip. There were a few glitches (car rental agency requiring passport to rent that we didn't have on us) but a call to Mathilde helped straighten everything out. The other problem is the date we wanted to go to the Ann Frank house they were doing some maintenance, so we rescheduled for the day we got back to Amsterdam. Unfortunately that day we were exhausted from traveling by train and didn't go and we were told the tickets we unrefundable, so that was upsetting. The tours we had were amazing with wonderful guides. I cannot remember the name in Haarlem, but we had Charles in Brussels, Flak in Cologne, Jeremy for Neuschwanstein, Agatha in Salzbourg and Mamon in Strasbourg. We had a guide for Dachau whose name started with an A too. All were outstanding!!!! I do need to contact Mathilde as we are supposed to get a partial refund for car rental that has not yet appeared.
Mathilde was extrememely easy to work with and very responsive to all my questions and needs. I would not hesitate to recommend KimKim to everyone I know, and I would certainly use again!

Activity Reviews
Dachau Concentration Camp Memorial
Dachau Concentration Camp Memorial
Munich

Our guide, I think his name was Achim was great. There was a lot to cover and sometimes he moved a little fast but all in all I would not hesitate to recommend him. He gave us so much information, I thought I knew a bit on the subject of concentration camps but there was much I didn't know. The day was very warm and we were in the sun a lot so that was a bit uncomfortable, but you can't control the weather. I felt that Achim was passionate about the subject and wanted us to learn as much as we could. I highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Oktoberfest Tour – Experience The World-Famous Party
Oktoberfest Tour – Experience The World-Famous Party
Munich

Our guide (I forgot her name) was really good and passionate about Oktoberfest, We learned the history behind it and how the festival has evolved over the years. We also learned how they get ready for the fest and about the buildings they put up and take down every year. The tent experience itself was less than perfect. It was 84 degrees when we were there and we were packed in like sardines. I saw other areas in the tent that people were not that crowded in that looked much more comfortable. This is not the guides fault, it is the tour company that has an area they are putting us in. It was so hot and crowded at our table it was hard to enjoy yourself. After our chicken (which was delicious) we left and went to another tent by ourselves that was much more comfortable and the tables not as crowded.

Quality of Experience
Guides, Drivers and Staff
Neuschwanstein Castle Full-day tour
Neuschwanstein Castle Full-day tour
Munich

It was a pleasant bus ride out there and our guide Jeremy was very informative and fun. We had some time before and after the castle tour to get something to eat and shop. Upon Jeremy's advise we took the tram instead of walking the whole way and were glad we did. Even taking the tram you are doing a lot of uphill and downhill walking. And in the castle you are going up and down circular staircases.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 21, 2026

Hi Jackie,
Thank you so much for your amazing feedback about your trip! I'm glad you enjoyed the great experiences we had included, such as the Oktoberfest!
Best,
Mathilde

Mathilda provided incredible service!
Germany | Sep 14 - Oct 6, 2026

Jolynn
Jolynn S.
Denver, CO, USA | Reviewed on Oct 14, 2026
Mathilda provided incredible service! The detailed itinerary was perfect. So easy to travel with this as our written guide. When we had a question, she was responsive. Read more

Mathilda provided incredible service! The detailed itinerary was perfect. So easy to travel with this as our written guide. When we had a question, she was responsive.

Hotel Reviews
Grand Hotel Cravat
Luxembourg

Great location. Wide variety of breakfast items. Front desk staff very helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Heidelberg
Heidelberg

Nice bar. Amazing breakfast. Walking distance to restaurants and local activities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Nuremberg
NĂĽrnberg

Washer dryer combo in the room. 5 minute walk from the train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Schiller5 Hotel
MĂĽnchen

Perfect location. 1/2 block to se the Oktoberfest parade. Nice restaurants within very easy walking distance. Safe walk to the Oktoberfest grounds.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sonne FĂĽssen
Fussen

Quaint and intriguing decor. Close to restaurants. Great restaurant/bar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel NH Collection Salzburg City
Salzburg

Candy in the lobby! Outdoor patio seating. Close to a great local pizza place and an Asian restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Serviced Apartments Vienna
Wien

On-site laundry was not convenient nor easy to use, which is why we stayed here. Breakfast was a 5 minute walk across busy streets. Staff was not helpful nor very friendly. Our bed was up against a wall. Close to great restaurants and the train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Archibald At the Charles Bridge
Prague

Close to everything we wanted to see-Charles Bridge, the Prague Castle, the river and good restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Luxembourg 1-day Private Guided country tour
Luxembourg 1-day Private Guided country tour
Luxembourg City

Paulo was great. Even though he wasn’t technically a tour guide, he performed like one! Took us to several wonderful places. Very cordial and accommodating.

A wonderful day out to the German wine road, set in the lovely Pfalz countryside
A wonderful day out to the German wine road, set in the lovely Pfalz countryside
Heidelberg

We loved this tour! Man Fred was amazing. Knowledgeable, friendly and funny! Excellent wine and lunch.

Oktoberfest Tour – Experience The World-Famous Party
Oktoberfest Tour – Experience The World-Famous Party
Munich

Werner gave a great tour and history. Fun guy. We enjoyed Oktoberfest-the beer, the vibe, the music, the wait staff.

Private Tour to Neuschwanstein and Hohenschwangau Castle
Private Tour to Neuschwanstein and Hohenschwangau Castle
FĂĽssen
Salzburg Introduction
Salzburg Introduction
Salzburg
Quality of Experience
Guides, Drivers and Staff
Claudia was wonderful!
Transport
Bike tour Sound Of Music Musical
Bike tour Sound Of Music Musical
Salzburg

A bit scary bike ride through town-lots of traffic, no helmets, but loved our guide.

Quality of Experience
Guides, Drivers and Staff
Grand Tour - Schönbrunn Palace (entrance ticket and audioguide)
Grand Tour - Schönbrunn Palace (entrance ticket and audioguide)
Vienna

Very much appreciated a 9:30 entrance as the crowds later were too much!

Quality of Experience
Prague Introduction Walking Tour
Prague Introduction Walking Tour
Prague

We loved Miriam! She was amazing. Learned so much history, etc.

Quality of Experience
Guides, Drivers and Staff
So lovely! Knowledgeable, provided tips for a great experience in Prague (where to eat, where to shop).
Prague Castle (Entrance tickets)
Prague Castle (Entrance tickets)
Prague

Go early! A bit confusing on what our ticket covered, cost of audio. Recommend a local tour guide to get more of the local history perspective.

Beer & Baroque Tour of Prague
Beer & Baroque Tour of Prague
Prague

We got Miriam again for this activity, which made the entire experience amazing! Great beer and onion soup. She customized our time with her. Skipped the 2nd brewery and walked the momentary neighborhood. She then took us back to the Prague Castle for a tour of the cathedral (our ticket was good on the 2nd day since we had not been able to tour then cathedral the day prior).

Quality of Experience
Guides, Drivers and Staff
Apple Strudel & Prezel cooking class incl. dinner & music
Apple Strudel & Prezel cooking class incl. dinner & music
Salzburg

Great hosts. Such a fun activity!

Vienna Folklore Dinner show
Vienna Folklore Dinner show
Vienna

Amazing event. Orchestra, ballet and opera all in one evening. Amazing evening!

Quality of Experience
Food
Heidelberg Castle (entrance tickets to buy on-site for 11€ incl. funicular)
Heidelberg Castle (entrance tickets to buy on-site for 11€ incl. funicular)
Heidelberg

No access to the inside of the castle so we did not rate this event as memorable.

Quality of Experience
Nuremberg Full City Walking Tour: Old town & Rallygrounds
Nuremberg Full City Walking Tour: Old town & Rallygrounds
Nuremberg

Wow. The history here was so impactful. Our guide, Nick, was incredible passionate and knowledgeable.

Quality of Experience
Nazi history. Tragic. Not to be missed.
Guides, Drivers and Staff
Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 21, 2026

Hello Jolynn,
Thank you for your wonderful feedback! I'm glad our planning, detailed itinerary, and responsive support helped make your journey through Europe seamless and memorable, and we truly appreciate you sharing your experience!
Best,
Mathilde

Munich transfers, trains, tours and hotel
Germany | Sep 22 - Oct 9, 2026

John
John C.
Saint Paul, MN, USA | Reviewed on Oct 10, 2026
All of our transfers were perfectly done. Our tours of Oktoberfest and Neuschwanstein Castle met our expectations. The Hotel Opera was a good hotel in Munich. Read more

All of our transfers were perfectly done. Our tours of Oktoberfest and Neuschwanstein Castle met our expectations. The Hotel Opera was a good hotel in Munich.

Hotel Review
Hotel Opera
Munich

We found the hotel to be a good location. The room and breakfast service was excellent. We appreciated the quiet streets around the hotel. The evening reception was pleasant.

Authenticity & Character
Great looking from the outside
Location
Quiet streets around hotel … we liked
Staff
Cleanliness & Comfort
Activity Reviews
Neuschwanstein Castle Full-day tour
Neuschwanstein Castle Full-day tour
Munich

Great guide and explanation of the areas we traveled to

Quality of Experience
Guides, Drivers and Staff
Transport
Oktoberfest Tour – Experience The World-Famous Party
Oktoberfest Tour – Experience The World-Famous Party
Munich

We could have probably done half day vs full day and been fine.

Quality of Experience
Guides, Drivers and Staff
Seemed to care about making sure we all knew what was happening
Transport
Considering we took the train in …. Guide did a good job keeping us connected
Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 21, 2026

Hi John,
Thanks for your feedback, I'm glad you enjoyed how everything was coordinated for your needs and wishes.
I wish you all the best in your future travels!
Best,
Mathilde

Mathilde was great to work with! She made gre...
Germany | Sep 20 - Oct 5, 2026

Brian Thomas
Brian Thomas H.
Portland, OR | Reviewed on Oct 09, 2026

Mathilde was great to work with! She made great suggestions catered to our needs. All of the accommodations were really nice and the traveling from country was pretty seamless. We would definitely use KimKim again and recommend as well.

Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 21, 2026

Hi Brian,
Thank you for your kind words! We’re delighted our recommendations and carefully selected hotels made your trip seamless and enjoyable, and we hope to help you plan another memorable adventure soon!
Best,
Mathilde

Switzerland, endless beauty!
Switzerland | Aug 23 - Sep 3, 2026

Mary Ann
Mary Ann B.
Lafayette, IN, USA | Reviewed on Oct 08, 2026
Mathilde from Kimkim put together an incredible itinerary for our scenic trip to Switzerland from the suggestions we made. Smooth plane to train transfers in Zurich to picturesque Lucern, ease in finding our hotels (beautiful accommodations), details getting to outstanding scenic hike in Stoos (with up close encounters with dairy cows collectively sounding their bells), unique cogwheel train ride to Mt Rigi, great restaurant recommendations, free time suggestions (that we followed),... Read more

Mathilde from Kimkim put together an incredible itinerary for our scenic trip to Switzerland from the suggestions we made. Smooth plane to train transfers in Zurich to picturesque Lucern, ease in finding our hotels (beautiful accommodations), details getting to outstanding scenic hike in Stoos (with up close encounters with dairy cows collectively sounding their bells), unique cogwheel train ride to Mt Rigi, great restaurant recommendations, free time suggestions (that we followed), Jungfraujoch experience, Lauterbrunnen, Trümmelbach Falls, Glacier Canyon, charming Grindelwald, enjoyable resort town of Zermatt and indescribable views of the Matterhorn. Just when we thought it couldn’t get any better, we topped it off with the Glacier Express Panoramic train ride from Zermatt to St Moritz. Switzerland now ranks among the top most beautiful places we’ve ever been! Thank you, Mathilde and KimKim, for a trip of a lifetime! Pictures will never do it justice, but the memories will! The Swiss Rail Pass was a perfect way to navigate city to city. And the SBB Train schedule remarkably efficient. Switzerland! You are a hidden gem!

Activity Reviews
Matterhorn Glacier Paradise (Round-trip Tickets)
Matterhorn Glacier Paradise (Round-trip Tickets)
Zermatt

The opportunity to go to the altitude right next to the Matterhorn made it feel like I could reach out and touch it! And the technology in the gondola and lift systems was superior!!!! The Swiss are so smart!!!!

Quality of Experience
Views exceeded our expectations!!!!
Transport
Self-guided day to Mount Rigi, the Queen of Mountains
Self-guided day to Mount Rigi, the Queen of Mountains
Lucerne

This day as a self guided activity was so fun. Navigating the paddlewheel boat schedule, riding the cogwheel train, leisurely spending time at the top of Mt Rigi and listening to the self guided QR plaques, and finding a local pizza place in Vitznau built our travel confidence.

Quality of Experience
Transport
Gornergrat panoramic train (return day-ticket & Priority boarding)
Gornergrat panoramic train (return day-ticket & Priority boarding)
Switzerland
Quality of Experience
Transport
Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 21, 2026

Hi Mary Ann,
Thank you so much for this amazing review, I'm so happy you had such a memorable trip to Switzerland and appreciated our recommendations. The Glacier Express truly is a wonderful experience!
I wish you all the best in your future travels!
Best,
Mathilde

Vista after vista!
Switzerland | Aug 24 - Sep 11, 2026

S
Scott J.
Lexington, KY, USA | Reviewed on Sep 23, 2026
Switzerland has outstanding scenery, did not realize how many lakes are there. Our favorite locations were Lucerne, Lugano, Zermatt and Grindelwald. Our e-bike tour at St. Moritz was great; Alex was a wonderful guide. Read more

Switzerland has outstanding scenery, did not realize how many lakes are there. Our favorite locations were Lucerne, Lugano, Zermatt and Grindelwald. Our e-bike tour at St. Moritz was great; Alex was a wonderful guide.

Hotel Reviews
Eastwest Hotel
Geneva

Location close to Lake Geneva is nice. No elevator access at street/lobby level. We were stuck in a room with a view of neighbors' laundry.

Authenticity & Character
There is no access to the building without steps, and even more steps to access the elevator.
Location
Staff
Cleanliness & Comfort
Mona Montreux Hotel
Montreux

Room was a bit small and cramped, but we enjoyed the balcony. Cannot enter the lobby without pulling luggage up stairs. Getting from the train station to the hotel was arduous with luggage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lobby access.
Hotel Alpenhof
Zermatt

Amazing view of the Matterhorn from our room. The rooms, the amenities were all first-rate.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Art Boutique Hotel Monopol
St. Moritz

Location is central, but access is hard. Wish we had known there was a shuttle available from the station. Reception is up a flight of stairs from the entrance, or you have to know to enter through the lower-level restaurant to access the elevator.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lobby access. Hard to recommend this facility in August, no air conditioning.
LUGANODANTE - We like you
Lugano

Tricky to find, rooms are small. Awkward entrance porch. It is convenient to the incline up to the train station. Close enough to the lakefront to make the walk enjoyable.

Hotel Spinne Grindelwald
Grindelwald

Showing its age, but the location is excellent. A bit of a maze to reach our room, but a beautiful view of the Eiger.

Ameron Luzern Hotel Flora
Luzern

Good location, modern rooms and facility. Need lobby access without steps.

Central Plaza Hotel
ZĂĽrich

Good proximity to train station. Room was so small there was no place for luggage. Adjacent construction and road work did not help conditions.

Activity Reviews
Geneva Food Tour
Geneva Food Tour
Geneva

A good experience. The best fondue we had on the whole trip. Truly enjoyed Geneva Old Town.

Quality of Experience
Guides, Drivers and Staff
Wine tasting with Swiss Cheese & Charcuterie in Chexbres Lavaux vineyards domain (30min by train from Montreux)
Wine tasting with Swiss Cheese & Charcuterie in Chexbres Lavaux vineyards domain (30min by train from Montreux)
Switzerland

Enjoyed seeing and learning about the barrels. The "tour" and demonstration were completed in a short time. Maybe not the best experience for a party of two. Other, larger groups seemed to get more attention/activities.

Gornergrat panoramic train (return day-ticket & Priority boarding)
Gornergrat panoramic train (return day-ticket & Priority boarding)
Switzerland

Great experience. Priority boarding is a must.

Private hike & picnic (Summer)
Private hike & picnic (Summer)
St. Moritz

A beautiful bike ride and lunch. Alex is a fascinating person and excellent guide.

Swiss Travel Pass
Swiss Travel Pass
Switzerland
Quality of Experience
Swiss train system is outstanding. Only negative is the process to reserve lunch on the Glacier Express. It should be simple to have a process that acknowledges and confirms a meal reservation/order.
Cruise and Cook - Lugano
Cruise and Cook - Lugano
Lugano

Loved the location, the experience and the people. They did not speak English and we did not speak Italian, but we made it work. The meal was outstanding, one of our best.

Jungfraujoch, Top of Europe (tickets and seat reservation)
Jungfraujoch, Top of Europe (tickets and seat reservation)
Switzerland

The only negative was the weather. Worst day of the trip, there was no visibility at the top. The Discovery tour was excellent in the mountain, walking inside the glacier was awesome.

Night Watchman Walk in Lucerne (private tour)
Night Watchman Walk in Lucerne (private tour)
Lucerne

We enjoyed the presentation and the tour. The stories and history were excellent.

Chillon Castle (Entrance tickets)
Chillon Castle (Entrance tickets)
Switzerland

Beautiful castle and well-organized tour.

Summer Kayak Tour Lake Brienz
Summer Kayak Tour Lake Brienz
Switzerland

Enjoyed kayaking, but the trip time before and after made the day more of a chore than an adventure.

Self-guided day to Mount Rigi, the Queen of Mountains
Self-guided day to Mount Rigi, the Queen of Mountains
Lucerne

We decided to pivot to Mt. Pilatus instead.

Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 21, 2026

Hi Scott,
Thank you for sharing your feedback! We’re delighted that you enjoyed Switzerland’s stunning scenery and that highlights such as Lucerne, Zermatt and the Geneva food tour made your trip memorable. We appreciate your valuable comments, which help us improve our recommendations and better set expectations for future travelers. We hope you return home with wonderful memories of Switzerland!
All the best in your future travels!
Best,
Mathilde

Luxembourg
Luxembourg | Sep 11 - Sep 14, 2026

John
John C.
Saint Paul, MN, USA | Reviewed on Sep 15, 2026
Our driver Mr Emir Kenrick was extremely courteous and assisted us greatly in our transfers.
Our guide for both your - Ken was excellent with his ability to interact, tell informative information, keep us interested and genuinely connect with us.
Read more

Our driver Mr Emir Kenrick was extremely courteous and assisted us greatly in our transfers.
Our guide for both your - Ken was excellent with his ability to interact, tell informative information, keep us interested and genuinely connect with us.

Activity Reviews
Luxembourg city private guided walking, food & wine tasting tour
Luxembourg city private guided walking, food & wine tasting tour
Luxembourg City

Great to have Ken guide us as a true Luxembourger!

Quality of Experience
Guides, Drivers and Staff
Ken cared in making sure the experience was positive and meaningful.
Luxembourg 1-day Private Guided country tour
Luxembourg 1-day Private Guided country tour
Luxembourg City

Great to have same guide - Ken again. He was enjoyable to spend the day with.

Quality of Experience
Food
Sandwich’s were excellent
Guides, Drivers and Staff
Transport
Welcome to Luxembourg City!
Welcome to Luxembourg City!
Luxembourg City
Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Oct 08, 2026

Hi John,
Thank you so much for your review, I'm glad you liked the tours and driver :)
Have a fantastic journey back home!
Best,
Mathilde