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Discovery DMC

Welcome to Discovery Dmc, your premier choice for custom travel experiences in Asia, Europe & More!

For 20 years Discovery Dmc team has specialised in crafting immersive and transformative travel experiences to Asia and Europe.

Be it private island hideaways, off the beaten track adventures, gastronomic treats, going local, educational and the spiritual we got you covered.

Our travel experiences are about Exploring, Learning, and Discovery. A Celebration of Senses, great Moments, Indulgence and Sharing.

Our team of dedicated travel experts has extensive experience in crafting personalized journeys that leave a lasting impression. With our presence in various countries across the world, we have a unique edge in curating itineraries that highlight the region’s diversity and charm.

Whether you seek a romantic escape, a family excursion, or a solo adventure, we have something exceptional in store for you. At Discovery Dmc, we prioritize the individuality of every traveller and strive to deliver a tailored experience that reflects their unique preferences. We take the time to comprehend your needs and aspirations, collaborating with you to design a bespoke itinerary that surpasses expectations.

Upon reaching out to us, you will be connected with a dedicated travel consultant who will remain your primary point of contact throughout your journey. Our travel consultants are seasoned experts with firsthand knowledge of our destinations and offerings. We take pride in our meticulous attention to detail, ensuring that every aspect of your journey is meticulously planned and flawlessly executed.

Partnering exclusively with top-tier hotels, resorts, and service providers in the region, we guarantee the utmost comfort, luxury, and service for our clients. Specializing in luxury travel experiences, we provide a comprehensive range of services to streamline your journey and minimize stress. From arranging airport transfers and private tours to organizing spa treatments and private yacht charters, we have the expertise to fulfil your every need.

At Discovery Dmc, we are dedicated to sustainable and responsible tourism. We actively engage with local communities and organizations to promote eco-friendly practices, giving back to the environment and the people who call it home.

Our Service
We pride ourselves on offering a personal touch. Unlike larger companies that focus on high volume, we intentionally remain small to provide greater attention to detail and personalized service. Discovery goes the extra mile before and throughout your trip to ensure your visit is truly special. We cherish the opportunity to host you.

Our Insight
Discovery takes delight in creating tours tailored to the precise wishes and requirements of our guests. We are passionate about showcasing the depth of our expertise on the country. In addition to our group tour offerings, we specialize in crafting off-the-beaten-path, adventurous, educational, and spiritual travel experiences.

Our Guides
We take pride in bringing together highly-trained travel professionals and engaging tour guides under one company. They share personally researched and experienced knowledge to provide our guests with unforgettable experiences.

Our Ethos
We believe tourism is vital for the country’s future and the prosperity of its people. Therefore, we strive to operate sustainably. Our guests can expect authentic experiences designed to protect the local culture and ecosystems.

Our Promise
When dealing with Discovery, you will not encounter a faceless mass travel factory. If you choose us, you will be looked after by a dedicated tour operator. The Discovery team will work tirelessly to make your dream trip a reality. Wherever you desire to go and whatever you wish to do, the Discovery partner network team has the experience and expertise to make it happen.

Thank you for considering Discovery Dmc for your next adventure.

We are committed to creating a journey that will leave a lasting impact and a lifetime of memories!

We offer you a 24/7 assistance during your trip! and a conciergerie servive that will help you with all services :)

Discovery DMC is part of the following groups: Japan Travel Agents, South Korea Travel Agents, Thailand Travel Agents

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Recent Trip Reviews for Discovery DMC

An Amazing Journey through Japan
Japan | Oct 3 - Oct 16, 2026

Donna
Donna M.
Flagami, FL | Reviewed on Oct 23, 2026
Our October 2026 journey through Japan was a culturally rich, stunning, and unforgettable experience. For two weeks, we traveled from Tokyo to Hakone, Hiroshima, Kyoto, Nara, Osaka and Kobe. - each destination offering its own unique beauty, history, and warmth. This trip was more than a vacation; it was a year long project brought to life through the dedication of Elizabeth and the incredible support of our local travel specialists Maru with MYTravel - as well as the local
guides who...
Read more

Our October 2026 journey through Japan was a culturally rich, stunning, and unforgettable experience. For two weeks, we traveled from Tokyo to Hakone, Hiroshima, Kyoto, Nara, Osaka and Kobe. - each destination offering its own unique beauty, history, and warmth. This trip was more than a vacation; it was a year long project brought to life through the dedication of Elizabeth and the incredible support of our local travel specialists Maru with MYTravel - as well as the local
guides who ensured we experienced Japan with depth, comfort, and authenticity.

The kindness, professionalism, and cultural insight of our guides made this trip one we will remember for the rest of our lives.

Upon arrival in Japan through our final departure, Maru went above and beyond to ensure every transfer, guide contact, and train station pickup was clearly communicated. When an issue arose, she resolved it quickly and thoughtfully. Her presence allowed us to enjoy Japan without worrying about the details. The coordination from Elizabeth and Ivan also contributed greatly to the success of this journey.

Local Guide Services
Kyoko was an exceptional guide who gave us an unforgettable day exploring Tokyo! We visited the beautiful Imperial Palace Gardens, the incredible Senso-ji Temple, the peaceful Meiji Shrine, and the famous Shibuya Crossing. We walked 9 miles throughout the day, taking in the sights, culture, and energy of this amazing city. Kyoko did a wonderful job guiding us through Tokyo and making the experience both memorable and enjoyable. We also enjoyed a fantastic lunch, with a great vegan restaurant for the girls and a delicious pork restaurant for the guys! We were exhausted by the end, but in the best possible way! We highly recommend Kyoko to anyone looking to experience the best of Tokyo.
Anime Lovers Tour with guide Nori- Nori was a great guide, but unfortunately, the tour itself fell short of our expectations. Rather than focusing on the history and culture of anime, much of the experience centered on shopping along Takeshita Street for souvenirs and tchotchkes. The Samsung Galaxy and TeamLab virtual experience was a fun and enjoyable highlight. Overall, I would recommend this tour primarily for kids who enjoy shopping and anime-themed merchandise, rather than those looking for a deeper understanding of anime culture.

Wasake – Sake Experience with Instructor Anh was outstanding. We had so much fun tasing 13-15 different Sakes while learning about the sake-making process and what makes each on unique. Anh was knowledgeable, engaging, and made the experience so entertaining. We highly recommend this tour to anyone visiting Japan.

Tokyo Sumo Tour with guide Key. This was an unforgettable experience! Key met us at the train station in Kawasaki and took us to a sumo stable, where we learned about the demanding life of a sumo wrestler and watched an impressive demonstration by two wrestlers. When volunteers were invited to participate, we got to learn some of the stretching and movements ourselves—it was so much fun! The experience ended with a traditional sumo hot pot lunch shared with the wrestlers, making it even more special. Key was a wonderful guide, and this was a unique cultural experience we highly recommend!

Odaiba District Tour with Zain
The Futuristic Odaiba District tour was disappointing. Although the guide tried to accommodate us, he had been misinformed about who he would be meeting and expected to conduct the tour in Taiwanese. He was not knowledgeable about the area, leaving us to Google buildings and landmarks ourselves. This guide should not be assigned to American travelers and Zain should be more knowledgeable of the areas he is exploring with travelers.

Hakone with Mochi
Mochi was an EXCEPTIONAL guide who went above and beyond to make our Hakone experience unforgettable! From exploring the Hakone volcano, visiting Hakone Shrine and its famous Peace Gate on Lake Ashi, to touring the historic Hakone Checkpoint and sailing across the lake, every stop was memorable. Mochi truly went the extra mile when dinner plans became complicated, ensuring we found a suitable dining option. The following morning, he made a special stop so we could witness Mt. Fuji in all its majestic glory! His thoughtfulness, flexibility, and dedication made this an outstanding experience. We highly recommend Mochi to anyone visiting Hakone!

Hiroshima with Wais
Wais was equally exceptional. His depth of historical knowledge and ability to convey Hiroshima’s past with clarity and compassion made our visit truly meaningful. His approach and engaging explanations left a lasting impression. We then went on a food tasting tour and we had a fun time sampling Hiroshima’s local specialties, including okonomiyaki, onigiri, mochi, momiji manju, and ice cream with mochi. Even with some picky eaters in our group, everyone enjoyed trying new things and experiencing the local food culture.

Hiroshima Museum - Day with guide Toshi
Our day with Toshi was another excellent experience! He was flexible, attentive, and genuinely committed to making sure we had a meaningful visit. We spent ample time at the Hiroshima Peace Memorial Museum, which was especially important to us, before exploring more of Peace Memorial Park as Toshi thoughtfully explained the significance of each area. We then visited beautiful Miyajima Island to see Itsukushima Shrine and its iconic floating torii gate. Toshi made our day both memorable and meaningful, and we highly recommend him as a guide!

Geiko/Maiko Tea Ceremony in Kyoto – This was an outstanding cultural experience! We learned how to prepare traditional matcha tea and gained fascinating insight into the dedication, discipline, and demanding life of a Geiko/Maiko. It was a wonderful opportunity to experience an important part of Japanese culture firsthand. A memorable and enriching experience that we highly recommend to anyone visiting Kyoto!

Kyoto and Nara with guide Naoko
We spent three wonderful days exploring Kyoto and Nara with Naoko, who was truly exceptional! She consistently anticipated our needs before we even had to ask, making every day seamless and enjoyable. In Kyoto, we visited the iconic Fushimi Inari Taisha Shrine, beautiful
Nanzen-ji Temple, the stunning Golden Pavilion, historic Nijojo Castle, and Kennin-ji Temple. We explored the charming Gion district, admired Yasaka No Tou, and enjoyed browsing the shops and sampling local specialties at Nishiki Market. In Nara, we visited the famous Deer Park and the impressive Great Buddha Hall.
Our days were filled with walking, exploring, and discovering Japan’s rich history, culture, and beauty. Naoko’s knowledge, thoughtfulness, and incredible attention to detail made these three days truly unforgettable. We highly recommend her to anyone visiting Japan!
Bamboo Forest Guide with guide Akira. Our day with Akira was another memorable adventure exploring Kyoto’s beautiful temples, peaceful Zen gardens, and the magnificent Bamboo Forest and Okochi Sanso Garden. One of the highlights was lunch at Shigetsu, the traditional Zen vegetarian restaurant, where we sampled an array of dishes we could barely identify! It was a fun and unique culinary experience that gave us a taste of Japanese Buddhist cuisine. Akira made the day special as we continued discovering Japan’s rich culture, history, and beautiful scenery. Highly recommended!

Himeji and Kobe tour with Aki. Aki gave us a fantastic day exploring Himeji and Kobe! We began with a visit to the magnificent Himeji Castle, an impressive Japanese landmark. We then headed to Kobe, where we enjoyed a delicious sampling lunch featuring the famous Kobe beef. Our day ended at the beautiful Kobe Nunobiki Herb Gardens, where we took in the stunning scenery and peaceful surroundings. Aki made the experience enjoyable and memorable, combining Japanese history, incredible food, and beautiful landscapes. Highly recommended!

Hotel Experience in Osaka
Upon arriving in Osaka, we encountered a significant issue with our hotel reservations. Our itinerary included two rooms with two beds, yet the hotel informed us that no such rooms were available because the reservation had not been made correctly.
We immediately reached out to Maru, who quickly provided alternative hotel options that met our needs. After considerable discussion with hotel management, they were able to accommodate one of the two rooms. While we appreciated the eventual resolution, the service at the Osaka hotel was disappointing and did not reflect the hospitality we experienced elsewhere.

Other Hotels
All other hotels—especially those in Kyoto and Tokyo—provided excellent hospitality, cultural warmth, and comfort. Their service and attention to detail enhanced our experience at every turn.

Overall Impression
Japan is a country of extraordinary beauty, deep history, and gracious hospitality. Our two week journey was enriched by the professionalism and dedication of guides like Kyoko, Mochi, Wais, Naoko, and Toshi, whose knowledge, warmth, and genuine care shaped our experience in unforgettable ways. This trip was a culturally wonderful, once in a lifetime experience made possible by the thoughtful coordination of Maru, Elizabeth, Ivan, and the many local guides who supported us along the way.

Hotel Reviews
The Royal Park Hotel Hiroshima Riverside

Nice hotel on the river. Staff were welcoming and friendly. Rooms were clean. Location was close to restaurants but a distance from the Peace Memorial. Breakfast was included and plentiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Monterey Le Frere Osaka
Osaka

We immediately encountered a problem when checking in. We reserved 2 rooms with 2 beds. We were given 2 rooms with one queen size bed in VERY tiny rooms. I was sharing a room with my adult son. A queen size bed was not going to cut it. We asked for them to accommodate us and they told us they had nothing available. My son went on an online hotel site and it said they did have a room with 2 beds available. After MUCH back and forth from 3 staff members, they finally gave us the room with 2 beds. The rooms with one bed were extremely small. Two people could not pass each other in the room and one person had to climb into bed from the foot of the bed as the bed was up against the wall. Breakfast which was included was very good and plentiful. They rooms were clean and the location was great, within walking distance to shopping and the train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
GOOD NATURE HOTEL KYOTO
Kyoto

I cannot say enough wonderful things about this hotel. The hotel itself is Gorgeous! Rooms are huge and beautifully decorated. The bathroom is a dream! The staff went out of their way to make our stay more enjoyable including walking us to a restaurant for lunch that was several blocks away to make sure we found it. They took great care of our luggage when we had to send it on to the next hotel. Breakfast was outstanding and plentiful. The location was within steps of everything! We were even able to make use of the spa which was incredible!! I highly recommend the fabulous hotel and its staff.

Authenticity & Character
Beautifully decorated
Location
Steps away from shopping, trains, etc.
Staff
The staff went above and beyond to make our stay special
Cleanliness & Comfort
Hakone Yunohana Prince Hotel
Hakone

Stunning hotel and grounds with beautiful spacious rooms. Bathrooms were a bit sparse compared to the rest of the room which was amazing. We did not realize the restaurant would not have any western style foods and there would be a set menu. Unfortunately we are picky eaters and were unable to use the restaurant for breakfast or dinner. Time did not allow for us to use the onsen as we were only there for one night and we got in late. Hopefully next time. It was lovely to watch the sunrise from our room and see the deer roaming the grounds in the early morning hours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Groove Shinjuku
Tokyo

Beautiful hotel, amazing staff, clean spacious rooms and fabulous breakfast. Location was very close to the train station. Only reason it did not receive 5 stars is the noise level coming from the street. There must be a hospital close by because you could here sirens from emergency vehicles all night long along with the trains coming and going. We were on the 18th floor and the noise still could be heard.

Authenticity & Character
beautifully decorated, modern hotel
Location
close to train station
Staff
Very friendly staff, always willing to help
Cleanliness & Comfort
Activity Reviews
Sake-Making Class
Sake-Making Class
Tokyo

Wasake – Sake Experience with Instructor Anh was outstanding. We had so much fun tasting 13-15 different Sakes while learning about the sake-making process and what makes each one unique. Anh was knowledgeable, engaging, and made the experience so entertaining. We highly recommend this tour to anyone visiting Japan.

Quality of Experience
Guides, Drivers and Staff
Geisha Tea Ceremony in Kyoto
Geisha Tea Ceremony in Kyoto
Kyoto

Geiko/Maiko Tea Ceremony in Kyoto – This was an outstanding cultural experience! We learned how to prepare traditional matcha tea and gained fascinating insight into the dedication, discipline, and demanding life of a Geiko/Maiko. It was a wonderful opportunity to experience an important part of Japanese culture firsthand. A memorable and enriching experience that we highly recommend to anyone visiting Kyoto!

Quality of Experience
The 10 Tastings of Hiroshima: Street Food
The 10 Tastings of Hiroshima: Street Food
Hiroshima

Hiroshima with guide Wais. Wais was equally exceptional. His depth of historical knowledge and ability to convey Hiroshima’s past with clarity and compassion made our visit truly meaningful. His approach and engaging explanations left a lasting impression. We then went on a food tasting tour and we had a fun time sampling Hiroshima’s local specialties, including okonomiyaki, onigiri, mochi, momiji manju, and ice cream with mochi. Even with some picky eaters in our group, everyone enjoyed trying new things and experiencing the local food culture.

Quality of Experience
Guides, Drivers and Staff
Hakone one day tour with Fuji view spot
Hakone one day tour with Fuji view spot
Hakone

Hakone with guide Mochi. Mochi was an EXCEPTIONAL guide who went above and beyond to make our Hakone experience unforgettable! From exploring the Hakone volcano, visiting Hakone Shrine and its famous Peace Gate on Lake Ashi, to touring the historic Hakone Checkpoint and sailing across the lake, every stop was memorable. Mochi truly went the extra mile when dinner plans became complicated, ensuring we found a suitable dining option. The following morning, he made a special stop so we could witness Mt. Fuji in all its majestic glory! His thoughtfulness, flexibility, and dedication made this an outstanding experience. We highly recommend Mochi to anyone visiting Hakone!

Quality of Experience
Guides, Drivers and Staff
Mochi was exceptional
Transport
Half Day Explore the Futuristic Odaiba District
Half Day Explore the Futuristic Odaiba District
Tokyo

Odaiba District Tour with Guide Zain. The Futuristic Odaiba District tour was disappointing. Although the guide tried to accommodate us, he had been misinformed about who he would be meeting and expected to conduct the tour in Taiwanese. He was not knowledgeable about the area, leaving us to Google buildings and landmarks ourselves. This guide should not be assigned to American travelers and Zain should be more knowledgeable of the areas he is exploring with travelers.

Quality of Experience
Guides, Drivers and Staff
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

Bamboo Forest Guide with guide Akira. Our day with Akira was another memorable adventure exploring Kyoto’s beautiful temples, peaceful Zen gardens, and the magnificent Bamboo Forest and Okochi Sanso Garden. One of the highlights was lunch at Shigetsu, the traditional Zen vegetarian restaurant, where we sampled an array of dishes we could barely identify! It was a fun and unique culinary experience that gave us a taste of Japanese Buddhist cuisine. Akira made the day special as we continued discovering Japan’s rich culture, history, and beautiful scenery. Highly recommended!

World Heritage Himeji Castle Visiting & Kobe Beef Sampling
World Heritage Himeji Castle Visiting & Kobe Beef Sampling
Osaka

Himeji and Kobe tour with guide Aki. Aki gave us a fantastic day exploring Himeji and Kobe! We began with a visit to the magnificent Himeji Castle, an impressive Japanese landmark. We then headed to Kobe, where we enjoyed a delicious sampling lunch featuring the famous Kobe beef. Our day ended at the beautiful Kobe Nunobiki Herb Gardens, where we took in the stunning scenery and peaceful surroundings. Aki made the experience enjoyable and memorable, combining Japanese history, incredible food, and beautiful landscapes. Highly recommended!

Treasures of Nara: Deer & Divinity Tour
Treasures of Nara: Deer & Divinity Tour
Nara

We spent three wonderful days exploring Kyoto and Nara with Naoko, who was truly exceptional! She consistently anticipated our needs before we even had to ask, making every day seamless and enjoyable. In Kyoto, we visited the iconic Fushimi Inari Taisha Shrine, beautiful Nanzen-ji Temple, the stunning Golden Pavilion, historic Nijojo Castle, and Kennin-ji Temple. We explored the charming Gion district, admired Yasaka No Tou, and enjoyed browsing the shops and sampling local specialties at Nishiki Market. In Nara, we visited the famous Deer Park and the impressive Great Buddha Hall. Our days were filled with walking, exploring, and discovering Japan’s rich history, culture, and beauty. Naoko’s knowledge, thoughtfulness, and incredible attention to detail made these three days truly unforgettable. We highly recommend her to anyone visiting Japan!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Nishiki Market & Gion district
Visit Nishiki Market & Gion district
Kyoto

We spent three wonderful days exploring Kyoto and Nara with Naoko, who was truly exceptional! She consistently anticipated our needs before we even had to ask, making every day seamless and enjoyable. In Kyoto, we visited the iconic Fushimi Inari Taisha Shrine, beautiful Nanzen-ji Temple, the stunning Golden Pavilion, historic Nijojo Castle, and Kennin-ji Temple. We explored the charming Gion district, admired Yasaka No Tou, and enjoyed browsing the shops and sampling local specialties at Nishiki Market. In Nara, we visited the famous Deer Park and the impressive Great Buddha Hall. Our days were filled with walking, exploring, and discovering Japan’s rich history, culture, and beauty. Naoko’s knowledge, thoughtfulness, and incredible attention to detail made these three days truly unforgettable. We highly recommend her to anyone visiting Japan!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

We spent three wonderful days exploring Kyoto and Nara with Naoko, who was truly exceptional! She consistently anticipated our needs before we even had to ask, making every day seamless and enjoyable. In Kyoto, we visited the iconic Fushimi Inari Taisha Shrine, beautiful Nanzen-ji Temple, the stunning Golden Pavilion, historic Nijojo Castle, and Kennin-ji Temple. We explored the charming Gion district, admired Yasaka No Tou, and enjoyed browsing the shops and sampling local specialties at Nishiki Market. In Nara, we visited the famous Deer Park and the impressive Great Buddha Hall. Our days were filled with walking, exploring, and discovering Japan’s rich history, culture, and beauty. Naoko’s knowledge, thoughtfulness, and incredible attention to detail made these three days truly unforgettable. We highly recommend her to anyone visiting Japan!

Quality of Experience
Guides, Drivers and Staff
Naoko was exceptional
Transport
Full Day Itsukushima Shrine and Memorial Park Tour
Full Day Itsukushima Shrine and Memorial Park Tour
Hiroshima

Our day with Toshi was another excellent experience! He was flexible, attentive, and genuinely committed to making sure we had a meaningful visit. We spent ample time at the Hiroshima Peace Memorial Museum, which was especially important to us, before exploring more of Peace Memorial Park as Toshi thoughtfully explained the significance of each area. We then visited beautiful Miyajima Island to see Itsukushima Shrine and its iconic floating torii gate. Toshi made our day both memorable and meaningful, and we highly recommend him as a guide!

Animé Lovers Tour: Harajuku
Animé Lovers Tour: Harajuku
Tokyo

Anime Lovers Tour with guide Nori- Nori was a great guide, but unfortunately, the tour itself fell short of our expectations. Rather than focusing on the history and culture of anime, much of the experience centered on shopping along Takeshita Street for souvenirs and tchotchkes. The Samsung Galaxy and TeamLab virtual experience was a fun and enjoyable highlight. Overall, I would recommend this tour primarily for kids who enjoy shopping and anime-themed merchandise, rather than those looking for a deeper understanding of anime culture.

Tokyo Sumo Practice Tour
Tokyo Sumo Practice Tour
Tokyo

Tokyo Sumo Tour with guide Key. This was an unforgettable experience! Key met us at the train station in Kawasaki and took us to a sumo stable, where we learned about the demanding life of a sumo wrestler and watched an impressive demonstration by two wrestlers. When volunteers were invited to participate, we got to learn some of the stretching and movements ourselves—it was so much fun! The experience ended with a traditional sumo hot pot lunch shared with the wrestlers, making it even more special. Key was a wonderful guide, and this was a unique cultural experience we highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Senso-ji Temple
Full Day Tokyo City Tour with Senso-ji Temple
Tokyo

Kyoko was an exceptional guide who gave us an unforgettable day exploring Tokyo! We visited the beautiful Imperial Palace Gardens, the incredible Senso-ji Temple, the peaceful Meiji Shrine, and the famous Shibuya Crossing. We walked 9 miles throughout the day, taking in the sights, culture, and energy of this amazing city. Kyoko did a wonderful job guiding us through Tokyo and making the experience both memorable and enjoyable. We also enjoyed a fantastic lunch, with a great vegan restaurant for the girls and a delicious pork restaurant for the guys! We were exhausted by the end, but in the best possible way! We highly recommend Kyoko to anyone looking to experience the best of Tokyo.

Quality of Experience
Guides, Drivers and Staff
Kyoko was exceptional
Transport
Local specialist: Elizabeth Ei Ma

Disappointed
Japan | Sep 26 - Oct 10, 2026

Richard
Richard V.
Newark, NJ | Reviewed on Oct 20, 2026
The Guides, who assisted us in each city were absolutely outstanding. The kimkim logistics of arranging hotels and notifying us who and where we would be met and transferred was terrible. We had to reach out to KimKim multiple times to receive answers. Our local agent was unresponsive during the trip... we had to reach out repeatedly. This was my 4th KimKim trip. We reserved western style rooms in hotels twice and received futon bedding laid directly on the floor and were told western beds... Read more

The Guides, who assisted us in each city were absolutely outstanding. The kimkim logistics of arranging hotels and notifying us who and where we would be met and transferred was terrible. We had to reach out to KimKim multiple times to receive answers. Our local agent was unresponsive during the trip... we had to reach out repeatedly. This was my 4th KimKim trip. We reserved western style rooms in hotels twice and received futon bedding laid directly on the floor and were told western beds would cost several hundred dollars per night additional. We deliberately arranged several nights of ryokan experience. Kimkim was unresponsive. Please understand we LOVED our Japan experience. Kim Kim was terrible! There will not be another KimKim experience.

Local specialist: Elizabeth Ei Ma

Disappointing
Japan | Sep 26 - Oct 10, 2026

E
Edythe V.
Newark, NJ | Reviewed on Oct 12, 2026

Our guides were very good, knowledgeable and engaging.
The person who booked our accommodations
Did not deliver what was promised,. The final agreed to itinerary reserved specific hotel accommodations. At two if the hotels our accommodations were substandard and we paid for the better ones. Our agent , Elizabeth, was a huge disappointment in several important ways. As a result ,
I will never use your company again. I will definitely give you a poor review on trip advisor

Local specialist: Elizabeth Ei Ma

The absolute perfect bucket list trip!
Japan | Jul 9 - Jul 16, 2026

Kerry
Kerry B.
Chicago, IL | Reviewed on Jul 31, 2026
My husband and I just returned from our trip to Japan and have said multiple times how absolutely perfect it was. I am so glad we worked with Elizabeth and KimKim on this bucket list trip. They connected us with world class tour guides and interpreters - I keep telling people that we may return to Japan just to visit Naoko. She was our tour guide for two days in Kyoto and one in Osaka. Not only was she incredibly knowledgeable about past and present Japan, but she was adaptable, thoughtful... Read more

My husband and I just returned from our trip to Japan and have said multiple times how absolutely perfect it was. I am so glad we worked with Elizabeth and KimKim on this bucket list trip. They connected us with world class tour guides and interpreters - I keep telling people that we may return to Japan just to visit Naoko. She was our tour guide for two days in Kyoto and one in Osaka. Not only was she incredibly knowledgeable about past and present Japan, but she was adaptable, thoughtful and full of recommendations for places to eat, see, shop, etc. In addition to her tours, the other highlights for us were our private kyudo and iaido lessons in Kanazawa - both brought me to tears because they were so meaningful and our teachers were so genuine as they shared their culture and history with us. It sounds like a lot of people don't choose those experiences, so I cannot recommend them enough for a traveler looking to feel immersed in the culture on their visit. Another experience we will treasure forever is our dinner with a geisha (geiko) in Kyoto. I do not have the words to describe that evening and do it justice so just trust me, ask Elizabeth to schedule this for you if you can! What an absolute privilege it was to have that experience. I also loved our Kanazawa market tour with Selda and our Nishiki market tour with Leandra and would not hesitate to recommend both experiences! Finally, Elizabeth and her colleagues were so easy to work with via WhatsApp on the trip and even sent us videos to help us navigate the train stations. Japan has been my husband's bucket list trip and again, I am so glad we connected with Elizabeth through KimKim to plan the most perfect trip. We will remember our time in Japan forever!

Hotel Reviews
Osaka Excel Hotel Tokyu
Osaka

The Osaka Excel Hotel Tokyu was also fine for our one night stay in Osaka. It was a standard hotel experience, suitable for a short stay without needing anything special.

Kanazawa Sainoniwa Hotel

We loved Kanazawa Sainoniwa Hotel!!! Our room was great, the food was top notch (I will dream about that breakfast forever!), the staff was so kind and helpful, and you can't beat the access to the public onsen.

Authenticity & Character
Location
I gave it a 4/5 because you do need to take a taxi to and from town, but it's very easy so I wouldn't hesitate to stay here again.
Staff
Cleanliness & Comfort
Courtyard by Marriott Tokyo Station
Tokyo

We had a quick overnight in Tokyo and chose this hotel based mostly on location. It has all the standard amenities you might need, including a fantastic breakfast, but it's real value is in the location. I'd stay here again if we needed a home base in Tokyo near Tokyo Station.

Authenticity & Character
This was a Marriott and it felt like a Marriott - which was fine! We had other accommodations in Japan with more character but since we only had one quick night in Tokyo, this worked out perfect for the location.
Location
Very close to Tokyo Station and walking distance to Ginza and other Tokyo locations. Great spot!
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Foodie Walking Tour at Night
Osaka Foodie Walking Tour at Night
Osaka

The Osaka Foodie Walking Tour at Night was good but quite different from the other food tours we did in Kanazawa and Kyoto. Instead of walking through a market, this tour took us to different restaurants in neighborhoods where we sat for longer periods. While it was still enjoyable, I preferred the vibe of the market tours because they felt more dynamic and immersive. I probably wouldn't recommend this one as highly as the others.

Kanazawa Samurai Diary (Budo) & Samurai Iaido Experience
Kanazawa Samurai Diary (Budo) & Samurai Iaido Experience
Kanazawa

We ended up splitting the activities so we did kyudo one afternoon and iaido the next day. Both were absolute privileges to be part of and I can not recommend them enough. It was a really special way to feel immersed in the history and culture of Japan as our teachers walked us through the steps that have been practiced for hundreds of years. I honestly was moved to tears at both experiences and am so grateful of the time and energy given by our teachers. These were very special experiences.

Quality of Experience
Both of our experiences were incredibly authentic - in a way above and beyond anything I could have ever expected.
Guides, Drivers and Staff
Our translator was amazing!!!
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour
Kyoto

It is very hard to write this review because it's hard to really explain how special this dinner was. We ended up having dinner with a geiko (the Kyoto term for geisha) and it was an experience I will treasure forever. Few get the opportunity to dine with a maiko or geiko so I would encourage anyone who can do so to make sure to prioritize this as they plan their trip to Japan. It was such an interesting way to immerse ourselves in the history and culture of the area - plus the food was delicious! I cannot recommend this enough.

Quality of Experience
Guides, Drivers and Staff
She was fantastic! It felt like having dinner with a friend and she did a great job introducing us to the geiko.
The 10 Tastings of Kanazawa: Street Food
The 10 Tastings of Kanazawa: Street Food
Kanazawa

Selda was an incredible guide on this trip! She encouraged us to try foods we were initially hesitant about and I am so glad she was with us as we explored the market. I discovered many foods that I wouldn't have without her, and I loved learning more about the history of Kanazawa and how it's fish market has impacted the history there. From the freshest fruit, to the juiciest steak, to the largest oysters and freshest sushi.....what an amazing way to spend an afternoon in Japan!

Quality of Experience
Selda really made this experience so special. Anyone can visit Kanazawa market, but being there with her meant we got to experience what the locals enjoy.
Guides, Drivers and Staff
Selda was such a warm and funny guide. It felt like exploring the market with a good friend.
Nishiki Market Food Experience
Nishiki Market Food Experience
Kyoto

We absolutely loved our food tour at the Nishiki market! Without Leandra's tour, I doubt we would have tried half of the food that we did - she encouraged us to try foods that looked different than something I might chose myself (and I loved them!), and she did a great job explaining how each food fits into the culinary life of a Kyoto resident. I also appreciated that the food included all sorts of things like sweet, savory, meat, pastries, seafood, tempura, etc. She did a great job introducing to foods that looked a bit intimidating and she also gave us some great recommendations for the rest of our time in Kyoto!

Quality of Experience
She did a great job introducing us to food that looked intimidating to this westerner! I loved everything we tried and I also enjoyed learning more about the history of the market itself in addition to the culinary history of each booth/storefront.
Guides, Drivers and Staff
Leandra was absolutely fantastic! I highly recommend booking a food tour with her!
Local specialist: Elizabeth Ei Ma

Mrs & Mr Saxton Wonderful Trip to Thailand ! Bangkok, Chiang Mai and Koh Samui
Thailand | May 22 - May 29, 2026

C
Cenina S.
Ashburn, VA | Reviewed on May 31, 2026
I would not recommend using Kimkim based on my recent experience planning and traveling in Japan. The issues began before my trip even started. My original itinerary contained errors, including incorrect information and links that did not work. After those issues were corrected, I continued to find inaccurate dates on the itinerary, which created unnecessary confusion and required me to repeatedly verify details on my own. Communication was also a significant concern. My original... Read more

I would not recommend using Kimkim based on my recent experience planning and traveling in Japan.

The issues began before my trip even started. My original itinerary contained errors, including incorrect information and links that did not work. After those issues were corrected, I continued to find inaccurate dates on the itinerary, which created unnecessary confusion and required me to repeatedly verify details on my own.

Communication was also a significant concern. My original specialist, Bastion, left the company, but there was little proactive communication regarding the transition. As a traveler visiting Japan, I expected clearer guidance and support, especially around navigating the train system, understanding timing between destinations, and other logistical details that are critical when traveling in a country with a complex transportation network.

Unfortunately, the problems continued once I arrived in Japan. The time for my ramen food tour was changed, but I was never informed. As a result, I was unable to participate because no one showed up at the scheduled time. Ivan later indicated that I would receive a refund, but I have yet to receive it.

I also had a concerning experience during my Hakone tour. The guide informed me that I was expected to pay for his lunch, as well as his admission fees for the pirate ship tour and the ropeway. This was unexpected and not disclosed in advance. I raised the issue with Ivan, who acknowledged my concerns and indicated he would follow up. However, I have not received any update or resolution.

What is most disappointing is that many of these issues occurred within the first few days of my trip, creating unnecessary stress during what should have been an enjoyable vacation. While Japan itself was an incredible destination, the planning, communication, and customer support I received through Kimkim fell far below my expectations.

Based on my experience, I would not use Kimkim again, nor would I recommend the service to others.

Activity Review
Ramen Shop Kitchen Experience
Ramen Shop Kitchen Experience
Tokyo

Time changed wasn’t advised. No one showed. P not did I receive a refund

Local specialist: Elizabeth Ei Ma

Our Kimkim tour of Japan
Japan | Mar 23 - Mar 31, 2026

Norma
Norma M.
Denver, CO | Reviewed on Apr 11, 2026
Our guide for the first excursion in Tokyo was Haiyan. She was very helpful and knowledgeable. We saw the Imperial Palace, as close as we could get, since entry was not allowed. The we went to the Senso-ji temple, very impressive. She also helped us get to a location that I wanted to see, The Samurai Store. We never would have found it if it was not for Haiyan. The following day we took the Shinkansen to Odawara where we were met by Yasuhiro, called Moshi. He is an English professor and... Read more

Our guide for the first excursion in Tokyo was Haiyan. She was very helpful and knowledgeable. We saw the Imperial Palace, as close as we could get, since entry was not allowed. The we went to the Senso-ji temple, very impressive. She also helped us get to a location that I wanted to see, The Samurai Store. We never would have found it if it was not for Haiyan.

The following day we took the Shinkansen to Odawara where we were met by Yasuhiro, called Moshi. He is an English professor and spoke perfect English and also Spanish, as does my wife Norma. He took us to Hakone, and unfortunately it rained all day so we did not get to see Mt. Fuji. He took us up the Hakone Ropeway to the top where we had lunch and toured the shop. When we came down we took a tour boat around the lake. He dropped us at our Honten for the evening. We really enjoyed the traditional accommodations, including the private natural hot spring onsen.

Our guide for the first excursion in Tokyo was Haiyan. She was very helpful and knowledgeable. We saw the Imperial Palace, as close as we could get, since entry was not allowed. The we went to the Senso-ji temple, very impressive. She also helped us get to a location that I wanted to see, The Samurai Store. We never would have found it if it was not for Haiyan.

The following day we took the Shinkansen to Odawara where we were met by Yasuhiro, called Moshi. He is an English professor and spoke perfect English and also Spanish, as does my wife Norma. He took us to Hakone, and unfortunately it rained all day so we did not get to see Mt. Fuji. He took us up the Hakone Ropeway to the top where we had lunch and toured the shop. When we came down we took a tour boat around the lake. He dropped us at our Honten for the evening. We really enjoyed the traditional accommodations, including the private natural hot spring onsen.

The next morning came early as we had a 7:45 Bullet traln to Nagoya. There we did a self guided tour to Nagoya Castle and then to the Tokugawa museum and gardens, which I was most interested in seeing. Also seen was a Shinto Shrine.

Next day we took the Shinkansen to Kyoto. Our first excursion was to the Tea Ceremony Experience. We dressed in Kimonos and were shown the intricacies of the tea ceremony. it was fantastic. After that we went to the Samurai and Ninja Musem. This was one of my special choices and it did not disappoint.

The next day we were met by our guide for the day, Ichiro. We went to the Kinkakuji and Nijo Castle Tour which was fascinating. We had a very full day visiting shrines and ending up at Fushiminari. Fantastic!

On Day 7 we were met by our guide Naoko who was wonderful. We enjoyed her very much. We spent the day in Nara, so fascinating.

On our final tour day our guide once again was Ichiro. We went to Osak for another of my desired destinations, Himeji Castle with the cherry blossoms in full bloom. The castle tour and gardens were amazing. We finished up with the ropeway to Mount Shosha, another of my must see destinations. It was amazing. And Ichiro was so very knowlegeable.

The next morning our driver met us for an early morning drive to Osaka airport in the rain. Goodbye Japan.

Hotel Review
Matsuzakaya Honten
Kanagawa

We loved this traditional hotel and onsen. We highly recommend it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
World Heritage Himeji Castle Visiting &  Mount Shosha visit
World Heritage Himeji Castle Visiting & Mount Shosha visit
Osaka

Our final tour was to Himeji Castle with the cherry blossoms in full bloom. The castle tour and gardens were amazing. We finished up with the ropeway to Mount Shosha, another of my must see destinations. It was amazing.

Quality of Experience
We were so lucky to get to this beautiful place when the cherry blossoms were in full bloom.
Guides, Drivers and Staff
Again, Ichiro was so knowledgeable!
Full Day Nara City Tour with Public transportation
Full Day Nara City Tour with Public transportation
Japan

On Day 7 we were met by our guide Naoko who was wonderful. We enjoyed her very much. We spent the day in Nara, so fascinating.

Quality of Experience
So much beauty
Guides, Drivers and Staff
We loved Naoko!
Transport
Kari, the driver was great.
Half Day Kinkakuji and Nijo Castle Tour
Half Day Kinkakuji and Nijo Castle Tour
Kyoto

We went to the Kinkakuji and Nijo Castle Tour which was fascinating. We had a very full day visiting shrines and ending up at Fushiminari. Fascinating!

Quality of Experience
Seeing so much beauty and culture
Guides, Drivers and Staff
Ichiro is so knowledgeable
Samurai Ninja Museum & Tea Ceremony Experience
Samurai Ninja Museum & Tea Ceremony Experience
Kyoto

We took the Shinkansen to Kyoto. Our first excursion was to the Tea Ceremony Experience. We dressed in Kimonos and were shown the intricacies of the tea ceremony. it was fantastic. After that we went to the Samurai and Ninja Musem. This was one of my special choices and it did not disappoint.

Quality of Experience
Private Hakone’s natural beauty Tour
Private Hakone’s natural beauty Tour
Hakone

Yasuhiro, called Moshi. He is an English professor and spoke perfect English and also Spanish, as does my wife Norma. He took us to Hakone, and unfortunately it rained all day so we did not get to see Mt. Fuji. He took us up the Hakone Ropeway to the top where we had lunch and toured the shop. When we came down we took a tour boat around the lake. He dropped us at our Honten for the evening. We really enjoyed the traditional accommodations, including the private natural hot spring onsen.

Quality of Experience
Guides, Drivers and Staff
Transport
We arrived safe and sound
Full Day Tokyo City Tour with Senso-ji Temple
Full Day Tokyo City Tour with Senso-ji Temple
Tokyo

Our guide for the first excursion in Tokyo was Haiyan. She was very helpful and knowledgeable. We saw the Imperial Palace, as close as we could get, since entry was not allowed. The we went to the Senso-ji temple, very impressive. She also helped us get to a location that I wanted to see, The Samurai Store. We never would have found it if it was not for Haiyan.

Quality of Experience
Guides, Drivers and Staff
Friendly and very knowledgeable
Transport
Local specialist: Bastien Desonneville

An adventure awaits you!
Thailand | Jan 17 - Jan 25, 2026

Michael
Michael S.
Seattle, WA | Reviewed on Feb 08, 2026
This was a perfcct adventure for me. The Kim Kim team responded to my questions with very pertinent information in a very short time. I am pleased to recommend Kim Kim for your travel excursions. Read more

This was a perfcct adventure for me. The Kim Kim team responded to my questions with very pertinent information in a very short time. I am pleased to recommend Kim Kim for your travel excursions.

Hotel Reviews
Seaview Resort Khao Lak
Takua Pa

I was not in the best of spirits when I arrived. The staff graciously introduced me to the comforts of my room and the resort, and I soon relaxed and enjoyed the rest of my stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Furama Silom Bangkok Hotel

I arrived earlier than anticipated. The staff were very accommodating and help me feel welcomed and supported. I think this is a great hotel in a great location in a great city. They are steps away from parks, walks, markets, restaurants and entertainment. I would be happy to spend more time in Silom district, and I would be very happy to use Furama Silom as my base.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Snorkel the Similan Islands
Snorkel the Similan Islands
Khao Lak

This adventture gets high marks for the quality of the snorkeling and the staff. We saw many fish at each of the snorkeling stops, and a turtle at the last stop. When it came time to don the life preservers, I was struggling to put on one of the smaller l.ps. The group leader started chiding me about my age and my girth, and it became a point for both of us to make sure that the cajoling was all done with love. In fact, we kept up the act throughout the experince. Another traveler said that our interaction helped bring smiles to other passengers.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Little Amazon and Sri Phang Nga Waterfall Full Day Tour From Khao Lak
The Little Amazon and Sri Phang Nga Waterfall Full Day Tour From Khao Lak
Khao Lak

The wildlife was right there. Herons and other birds were comfortable with us floating by. And there was a group of monkeys within 10 feet of us at times, and they were carrying on chasing each other, flying through the trees and falling over each other in the water. It was delightful to see how their families were interacting.

Quality of Experience
Guides, Drivers and Staff
Transport
Best to take this trip when the water levels are higher. I did not feel comfortable in the raft. It needs a bench type seat. Those are the only two reasons I didn't rate this experience 'amazing.'
Bamboo rafting in the Sok River
Bamboo rafting in the Sok River
Thailand

The views of the cliffs are spectacular, making this a trip wiell worth taking. the ride was smooth and soothing.

Quality of Experience
Guides, Drivers and Staff
Transport
Street Food Tuk Tuk Adventure
Street Food Tuk Tuk Adventure
Bangkok

My guide Asol does a great job of introducing the sites and what to expect when visiting them. We had a little extra time in front of the Grand Palace, which gave opportunities to feel the rhythm of this marvelous city. I especially enjoyed the tour of the China Town district, and the flower marker was amazing both on the variety of the flowers and the scale of the market. The second time that we went by the river to see the palaces at night was inspiring to me. I really enjoyed the entire Tuk Tuk tour, and I highly recommend you hire Asol to guide you through its features.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elizabeth Ei Ma

The guides we had in Japan were amazing..
Japan | Nov 23 - Dec 5, 2025

Elaine
Elaine C.
Seattle, WA | Reviewed on Dec 12, 2025
The guides we had in Japan were amazing and they provided excellent experiences. Our hotels were great. We loved our trip.
Our contact at KimKim was not resident in Japan. It seems like he was working off a menu as opposed to experience. Some experiences were given as 4 hours long but in reality less than 2. Excursions were changed between days after we agreed on a specific day. It is important to pay close attention while planning.
Read more

The guides we had in Japan were amazing and they provided excellent experiences. Our hotels were great. We loved our trip.
Our contact at KimKim was not resident in Japan. It seems like he was working off a menu as opposed to experience. Some experiences were given as 4 hours long but in reality less than 2. Excursions were changed between days after we agreed on a specific day. It is important to pay close attention while planning.

Hotel Reviews
Solaria Nishitetsu Hotel Kyoto Premier
Kyoto

The hotel in Kyoto was great for our four-night stay. Both Tokyo and Kyoto hotels had fantastic breakfast buffets offering both continental and Japanese options.

Mt. Fuji View Onsen Ooike Hotel

The room was fine with a little garden. Initially, the front entrance was hard to find due to a lack of signage. Once inside, the hotel was nice. Louise prefers bathtubs and this hotel lacked one, but it was manageable for two nights.

Yufuin Baien Garden Resort
Yufu

We selected this hotel on recommendation s from a friend and it did not disappoint. The rooms were spacious and clean the private outdoor and indoor bathing areas were wonderful and made for a special experience.

Authenticity & Character
A truly Japanese experience
Location
A private setting a short walk into the village
Staff
Cleanliness & Comfort
The Royal Park Hotel Iconic Tokyo Shiodome
Tokyo

Great hotel with comfortable rooms. The breakfast buffet is excellent with western as well as Japanese food available. All fresh. On a clear morning we could even see Mt Fuji from our table. It is an easy walk to catch a local train or the subway

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Self-Guided Nishiki Market Food Experience
Self-Guided Nishiki Market Food Experience
Kyoto

We did enjoy the Hidden Gardens experience. Our guide, we called him Kay, was great, and we enjoyed the interaction with him.

Half Day Imperial Palace East Gardens and Senso-ji Tour
Half Day Imperial Palace East Gardens and Senso-ji Tour
Tokyo

This was our first temple visit in Japan. Very interesting!

Quality of Experience
Guides, Drivers and Staff
Our guide was knowledgeable and helped me to get a stamp.
Osaka Castle with guided tour
Osaka Castle with guided tour
Japan

I loved this tour. Osaka Castle is beautiful and has a lot of history. Well set up to see

Quality of Experience
Guides, Drivers and Staff
Our guide is descended from samurai and very knowledgeable
Transport
We took the JR to close to the castle
Half Day Arashiyama Cycling Experience
Half Day Arashiyama Cycling Experience
Kyoto

This was fun but a little hairy riding through traffic for part of it. Going to see the monkeys (macaques) was a bit of a hike up.

Quality of Experience
Guides, Drivers and Staff
Our guide was fun and gave a good explanation of the Japanese
Transport
Bikes are in good shape - 15 speeds
Lake Kawaguchi Cruise Tour
Lake Kawaguchi Cruise Tour
Japan

We did the half day tour and it was not even that long, maybe 2 hours, not including the wait.

Quality of Experience
Guides, Drivers and Staff
Transport
Sumi-e(ink painting) Experience in a relaxing green tea shop in Tsukiji, Tokyo
Sumi-e(ink painting) Experience in a relaxing green tea shop in Tsukiji, Tokyo
Tokyo

I wish I was a better artist, not having done this before but the class was fun anyway. You have a choice between an ink painting on a board or coasters

Quality of Experience
Kyoto hidden Gardens walking tour
Kyoto hidden Gardens walking tour
Kyoto

The gardens are beautiful especially with the fall colors.

Half Day Arakurayama Sengen Park and Mt.Fuji Panoramic Ropeway
Half Day Arakurayama Sengen Park and Mt.Fuji Panoramic Ropeway
Fujikawaguchiko

As Mt Fuji was covered in clouds, our guide for the two days suggested we wait until the next day do the Ropeway and boat cruise the next day and we were rewarded with beautiful sunny skies. Instead the guide took use to the Itchiku Kubota Art Museum and it was amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Nikko - Day trip
Nikko - Day trip
Tokyo

This was not part of KimKim’s original plan but they provided a driver and a great guide which made it extra special

Quality of Experience
I loved Edo Wonderland. Rented a kimono for a more authentic experience.
Guides, Drivers and Staff
Our guide Nanami was great. She is young and a lot of fun
Transport
It is a bit of a drive from Tokyo but it gave use a chance to chat with the guide
Local specialist: Bastien Desonneville
Bastien
Bastien Desonneville
Local specialist in Japan | Replied on Dec 16, 2025
Dear Elaine, Thanks for your comments, we are happy that you enjoyed our guides and services. FYI we are based in Japan, as explained i've been travelling in our Europe offices while you were travelling but our team was on spot to assist you all the way for your trip! As explained too, since you confirmed your trip one month before your travelling dates, small group tours are not always available and can change due to availibility, we moved things around in order to be able to deliver all... Read more

Dear Elaine,

Thanks for your comments, we are happy that you enjoyed our guides and services.

FYI we are based in Japan, as explained i've been travelling in our Europe offices while you were travelling but our team was on spot to assist you all the way for your trip!

As explained too, since you confirmed your trip one month before your travelling dates, small group tours are not always available and can change due to availibility, we moved things around in order to be able to deliver all the services instead of canceled it. Moreover, it's difficult to manage guides schedule and free time last minute. Japan is a touristy destinations and on average our travellers booked their trip from 1 year to 6 months in advance for this reasons. Guides are booked long time in advance too.

Regarding the tours durations, we are bit surprised by your message. We asked few times during the trip is everything was going well and we got only possitives feedbacks from you. Maybe you are referring to the tours in Hakone ? As described in the program, it includes transportations time with the guide.

We are here next time you need us for your next trip to Europe or Asia!

Best

Bastien

Amazing trip!
Japan | Nov 23 - Dec 5, 2025

L
Louise W.
United Kingdom | Reviewed on Dec 10, 2025
Bastien was wonderful and very cooperative. He is not a local specialist to the level that I would expect - but I am a very experienced traveler who is looking for very specific experiences. Once we arrived in Japan, the guides he had arranged were excellent and were the kind of local specialist we needed as part of the planning. My suggestion is to introduce the traveler to the in-country guides earlier in the process - it would have avoided some confusion on our end and un-necessary back... Read more

Bastien was wonderful and very cooperative. He is not a local specialist to the level that I would expect - but I am a very experienced traveler who is looking for very specific experiences. Once we arrived in Japan, the guides he had arranged were excellent and were the kind of local specialist we needed as part of the planning. My suggestion is to introduce the traveler to the in-country guides earlier in the process - it would have avoided some confusion on our end and un-necessary back and forth in the planning.

Having said all of that - we had an amazing trip. Bastien and Kim Kim saved us an enormous amount of time and the in-country guides and resources were excellent.

Kind regards,
Louise

Local specialist: Bastien Desonneville
Bastien
Bastien Desonneville
Local specialist in Japan | Replied on Dec 16, 2025

Dear Louise,
Thanks a lot for your amazing reviews ! It’s been a pleasure organizing your family trip across Japan!
We are happy to see that you enjoyed our guides, hotels choices, transportations and experiences.
Thanks for your feedbacks, thanks to you we will propose accurate timing for the tour before the reservations to avoid any misunderstanding and share more informations with the travellers.
We are here next time you need us for your next trip to Europe or Asia!
Best
Bastien

My partner and I took a 12-day trip to Thaila...
Thailand | Nov 21 - Dec 2, 2025

Jason
Jason F.
Canada | Reviewed on Dec 05, 2025
My partner and I took a 12-day trip to Thailand. Even before we left, we had a lot of questions and made a number of changes to the itinerary to suit what we were looking for during our luxury trip. Elizabeth was receptive, positive and happy to accommodate until we had it just right. The planning was excellent overall. During the trip, it was clear that Elizabeth had planned everything exceptionally well. From drivers to tour guides to hotels, everyone was on time, had our requests and... Read more

My partner and I took a 12-day trip to Thailand. Even before we left, we had a lot of questions and made a number of changes to the itinerary to suit what we were looking for during our luxury trip. Elizabeth was receptive, positive and happy to accommodate until we had it just right. The planning was excellent overall.

During the trip, it was clear that Elizabeth had planned everything exceptionally well. From drivers to tour guides to hotels, everyone was on time, had our requests and treated us well.

In terms of the excursions and activities, they were generally of high quality. When a concern did arise, the communication from Elizabeth was excellent - very attentive, clear and reliable. She also jumped in immediately and resolved the situation and then went the extra step to ensure future tours went smoothly.

Local specialist: Elizabeth Ei Ma
Elizabeth
Elizabeth Ei Ma
Local specialist in Tokyo | Replied on Dec 09, 2025

Thank you so much for your kind review. I’m very happy to hear that you both enjoyed your 12-day trip to Thailand. It was a pleasure customising everything for you, and taking care of you both to be smoothly.🤗

I also appreciate your kind words about the communication during the trip. I’m always here to support you, and I’m glad we could resolve things quickly when needed. 🙏

I’m excited to be planning your next journey and look forward to creating another wonderful experience for you both!🙌